With robotics all the rage, conventional thinking has it that the impact on Asia’s shared services and BPO centres will be one of replacing busy hives of activity employing thousands of people, with row upon row of gleaming, silent [and deadly] robotic processors.
Not so fast.
While the impact of robotic automation on transactional activities is enormously significant, in truth, it represents nothing more than a continuous evolution as a result of emerging technology.
What cannot now, nor ever, be replaced is the inimitable human touch.
5 reasons Asia won't be haemorrgaging SSO or BPO staff any time soon...
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