SME: Edelweiss's SSO Saves Resources & Brings Customer Portal Services Back Inhouse

Dr. Michael Reber, Business Process Manager at Edelweiss Air, combines a background in Physics and Computing with a passion for service. It has led him to a highly unusual and some would say fairly innovative services career, guiding a small Shared Services team that is doing great things for this premium airline. He speaks with SSON's Barbara Hodge. [Read also: Read also: Why Germany’s Mid-market "Motor" Is Banking on Shared Services] While there is a lot of discussion around min... To continue reading this story Click Here