I saw a fascinating story in the Financial Times recently (read the article) where the CEO of Indian BPO firm Genpact described how it was now just as cheap to hire call center agents in the USA as it is in India. He is about to hire another 1,500 Americans and it looks like he will continue searching for more.I was thinking if this might apply equally to the IT sourcing sector? It is a remarkable change in BPO, where a highly educated college graduate in India might have...
To continue reading this story Click Here
RECOMMENDED
Upcoming Events
Shared Services and BPO Week Philippines 2026
August 11 - 14, 2026
Hilton Manila, Philippines
Register Now |
View Agenda |
Learn More
Shared Services & GBS Select Executive Leadership Summit
September 13 - 15, 2026
San Diego, CA
Register Now |
View Agenda |
Learn More