Event Guide | Shared Services & Outsourcing Week 2027

The Shared Services & Outsourcing Week (SSOW) conference is the world's longest-running shared services and Global Business Services (GBS) event, bringing the GBS community together to benchmark, network, and shape the future of the operating model. The 2027 agenda moves beyond where work gets done to how it's orchestrated, governed, and optimized in an AI-enabled world, with sessions tagged by maturity level (Early, Scaling, Advanced). 

📅 Date: March 8–11, 2027 

📍 Location: Rosen Shingle Creek, Orlando, FL 

What Can You Expect at SSOW 2027? 

🧭 New Themes, Sharper Focus: Six refreshed Tracks including Smart Finance Operations, Automation as a Service, HR Operations Management, and brand-new Transformation Problem Solving Clinics. 

🤖 Agentic AI in Shared Services Bootcamp: A hands-on pre-conference day on deploying agentic AI in GBS, covering AI governance and multi agent orchestration. 

💜 SSOWomen's Day: Open to all attendees, male allies included, focused on building relationships and driving female leadership in business services forward. 

🚀 Careers Day: Get a practical playbook for advancing your career through self-advocacy, leadership, and internal networking.

🏆 SSON North American Impact Awards: Find out who's crowned Best of the Best in shared services and GBS and start prepping your submission. 

🌊 The SSOW Glow Party: SSOW's #1 networking event is back. This year, we might be taking the party poolside. 👀 

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