Outsourcing change is revolutionary—the world order changes. At the minimum, outsourcing introduces new rules and tools, different outcomes, changes careers, moves work offshore, requires new skills...all in the effort to realize a business case within a specific period of time. Yet, as an industry, we spend most of our time worrying about selecting the right provider, or negotiating a right contract. It’s time to assess how we make outsourcing change happen, and its implicat...
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