Whether you are considering a new implementation or improving an existing shared services organization, a robust business case is always required. In a workshop that discussed the building of a business case, selling the concept, establishing governance, and executing and stabilizing a SSO, Karen Hull, Associate Vice Chancellor of Human Resources at UC Davis, and Doug Utley, Partner at ScottMadden, led a discussion on some of the most pressing concerns to come out of the public sector.
And w...
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