When outsourcing began to gain acceptance among large companies, the technique for managing new sourced services evolved from traditional procurement methods. Initially, a procurement-style vendor management approach was adequate, but as these services moved closer to the heart of business operations, and as the work of multiple providers began to affect each other, a new style of sourcing management that emphasized service integration emerged.
This new management technique looked more broadly at service delivery approaches and more deeply engaged the technical operational roles in provider service management – engagement that took time for most internal company staff to accept.
This report proposes a new approach to managing a sourcing relationship, co-actively. Read more...