NOT just a conference. a community.
SSOW Europe 2025 brought together the global GBS and shared services community to champion the next phase of maturity. With GBS now extending beyond IT, Finance and HR, agility and innovation are driving sustained value. Attendees at every stage of the journey gained tailored benchmarking, strategic insights and meaningful connections. Together, we celebrated 25 years of transformation.
A huge thank you to the SSOW community, practitioners and partners, for making our Lisbon gathering so engaging and impactful.
Your 2025 Conference Brought Together
850+
Attendees
130+
Speakers
30+
Sponsors
300+
Companies
2025 Speakers Included
Justine Henin
Tennis Legend
Winner of 43 WTA Titles
Jackie Crockford
VP, Global Business Services
AstraZenca
Steve Rudderham
Head of Global Business Services
Carrier
Sandy Khanna
Vice President, Finance Operations
Mars Global Services
Lizzy Bowling
Executive Director, Head of Strategy and Service Management Global Business Services
Astellas Pharma Europe
Richard Williams
Finance Strategic Initiatives
Mars Global Services
Jan Nikus
Head of KONE Business Services
KONE
Jay Desai
Vice President, IT Infrastructure & Operations
JTI
Bjorn Dumortier
Director Finance Operations
Zalando
Michael van der Steen
Former Operations & Insights Director
BMI Group
Gabriela Stanakova
Senior Director, GBS Source To Pay Global Operations
Kimberly-Clark
Stefano Oliveri
Director Digital Projects
Schneider Electric
Elias van Herwaarden
Founder/Principal
Locationperspectives
Caroline Basyn
Chief Digital and Information Officer
The Adecco Group
Meg Howe
Chief Sales Officer
Oversight
Hugh O'Neill
Sales Engineering EMEA (Former Finance Director)
FloQast
Mantas Juknevicius
Senior FDI Project Manager
Invest Lithuania
Marty Mallavibarrena
Solutions Consultant
SS&C Blue Prism
Carole Benichou
Chief of Staff, Global GTM, Alliances, M&A Operations
Sidetrade
Elias van Herwaarden
Founder/Principal
Locationperspectives
Aaron O'Donoghue
Manager, Strategic Alliances
FloQast
Khalid Siddiqui
Intelligent Finance Operations, Global Leader
IBM Consulting
Ahmed Aboulezz
Advisor to the CEO
IT Park Uzbekistan
Beatriz Herrera
Modern Work Solution Specialist
Microsoft
Caroline Basyn
Chief Digital and Information Officer
The Adecco Group
Sumit Mitra
Chief Executive Officer
TESCO Global Business Services
George Sugden
Account Director, Global Statutory Reporting, Key Strategic Accounts
Thomson Reuters
Barbara Hodge
Global Editor & Principal Analyst
SSON Research & Analytics
Bhuvan Pawar
Head of Digital Innovation & Automation
Asahi Europe & International
Christian Willenbruch
Finance Transformation Lead
EY
Krystian Bestry
President & CEO
Adaptive Solutions & Advisory Group
Lizzy Bowling
Executive Director, Head of Strategy and Service Management Global Business Services
Astellas Pharma Europe
Timo Romero Soria
VP Business Analytics, Process & Data Management
Deutsche Telekom Services Europe
Jean-Claude Charpenet
Vice President of Sales Europe
Sidetrade
Michele Rochefort
CEO
AXA Global Business Services
Hannele Palje-Rossi
Senior Vice President, Head of Global Business Services
Stora Enso
Rod Lindsay
President, Nokia Business Services
Nokia
Puneet Uppal
Head of Global Business Operations
Diageo
Lars Hölzer
Head of Business Services & Digital
Fresenius Kabi
Rajeev Mall
Vice President - Mondelēz Digital Services
Mondelēz International
Richard Williams
Finance Strategic Initiatives
Mars Global Services
Deborah Kops
Industry Influencer and Shared Services Expert
Sourcing Change
Jan Nikus
Head of KONE Business Services
KONE
Vanessa Rechter
GBS Transformation Global Head
Kerry
Jay Desai
Vice President, IT Infrastructure & Operations
JTI
Sandy Khanna
Vice President, Finance Operations
Mars Global Services
Dr. Frank Schüler
Managing Director Global Service Center
DHL Global Forwarding and Freight
Jan Mottl
Asahi Business Services Director – Finance
Asahi Europe & International
Erin Vincent
Vice President, Global Business Services (GBS)
Sonoco
Laurent Arnaudo
SVP Global Business Services Project
Sodexo
Nathaniel Eaton
SVP Finance Operations
Adecco Group
Jana Skottova
Senior Director Global Shared Services
eBay
Carlos Guimaraes
VP GBS Operations
adidas
Niklas Oldiges
Finance & GBS Practice Lead Partner Europe West
EY
Maria Saggese
GBS Solution Lead Partner Global & EMEIA
EY
Danuta Swieton
VP, GBS Finance Services, Krakow Center Head
Herbalife
Leonardo Marinelli
Global Head of HR Services & Solutions / HR Transformation Leader
Clariant
Cristina Nicoleta Apetrei
Chief of Staff of the CEO
Societe Generale Global Solution Centre, in Romania
Lukasz Wielochowski
Head of Enterprise Solution Hub in Poland
Moderna
Isabelle Isnard
Head of HR and Communications
AXA Global Business Services
John O'Shea
Global Business Services (GBS) General Manager
Solvay
Pooja Mohan
Global HR Director
RIB Software by Schneider Electric (Software Group)
Alexander Erfe Gasmena
Senior Director, Global Human Resource Services
Equinix
Allan Pearson
HR Shared Services Lead, EMEA
Lonza
Matthew Doucette
Director, Technical Recruitment
Deliveroo
Matthias Maschke
Senior Vice President, Deutsche Telekom Shared Services Delivery
Deutsche Telekom Services Europe SE
Salvatore Russo
Head of Strategy and Service Enablement
AstraZeneca
Natalie Goffin
Head of People Solutions
Takeda Business Solutions
Berin Terzic
Associate Director of Integrations, Divestments and Restructuring
Bristol Myers Squibb
Franziska Schneider
Vice President | Global Head HR People Services
Infineon Technologies
Giedre Belazariene
Head of Operations Business Services Kaunas
Festo UAB, Lithuania
Mariana Cervan
HR Senior Manager, People Services Excellence
Infineon Technologies
Tomasz Bortlisz
Global Payroll Director, GBS Warsaw Site Leader
Boston Scientific
Eva-Maria Nagel
Vice President HR Operations and Systems
Festo SE & Co. KG
Davis Aguilar
Head of HR Operations
Diageo
Dan French
CEO
Consider Solutions
Kerstin Bauer
Senior Manager Indirect Tax Accounting
eBay
Bjorn Dumortier
Director Finance Operations
Zalando
Daniel Campanha
FSS Global RTR Operations
Abbvie
Marcin Dębowski
GBS Poland / EMEA Lead
PPG
Krzysiek Znaleziony
Head of Digital Transformation
Philip Morris International GBS
Saj Molaee
Senior Finance Director - Global Enabling Functions
AstraZeneca
Arnaud Diaz
GBS EMEA Regional Lead
Zimmer Biomet
Leigh Nicholson
Strategy, Business Partnering & Capabilities Lead
Takeda Pharmaceuticals
Shahd Al-Azzawi
Senior Director, Head of FSSC & Operational Finance
Mundipharma
Yousaf Mian
Director, Shared Services Transformation Programme
Mundipharma
Sanjeev Ravindranathan
Vice President of Global Finance Shared Services
Harman International
Nigel Coffey
Global Business Services Lead
IVC Evidensia
Lubnah Alam
Director of Finance Operations
EG Group
Ana Cambra
Center Head NBS Lisbon
Nestlé Business Services
Sebastian Frey
Managing Director
Kärcher Global Services
Mohit Bhatia
Former SVP and Head of GSC
Maersk
Mariano Andrade Gonzalez
Director
Johnson Matthey Global Solutions
Ana Ferrari
Director Global Process Order to Cash
adidas
Shak Akhtar
Executive Director, EMEA Finance Transformation
Redwood
Marko Kling
Vice President, Solution Architecture
Serrala
Rafał Duda
Director, Global Process Owner O2C
Smith+Nephew
Naomi Secor
Global Managing Director
SSON Research & Analytics
James Thieriot
VP, Global Business Services Project
Sodexo
Annamaria Bella
Global Process Owner
MOL GBS
Roxana Cucu
Global Process Owner Collections & Customer Experience |Global Service
Meta
Rachel Oosterwijk
Head of Service Management GBS
Swarovski
Etienne Huret
CEO
Natixis in Portugal
Tanuja Singi
Vice President and Head of Global Business Services
McCormick & Company
Aneta van den Kieboom
Senior Vice President, Head of Global Shared Services
RHI Magnesita
Janelle Souza
Director, Global Process Owner Record to Report, Global Business Services
Pandora
Alexander von Thielmann
SVP Shared Services, O2C & CRM
Siemens
Michael van der Steen
Former Operations & Insights Director
BMI Group
Pieter de Bruijn Bruijn
VP Accounting EMEA
Digital Realty
Mauro Portela
Managing Director Global Master Data Operations
One Danone Business Services
Dennis Mallon
Head of Record to Report (R2R)/ / Finance Operations
Zalando SE
Nick Ward-Hunt
Head of Clinical Research Group Finance Shared, GBS Shared Services Services
Thermo Fisher Scientific
Christian Mroz
Global Process Owner RtR (Record to Report)
Amway
Santhosh Unni
AVP and Head of Digital Transformation & AI - EMEA and APAC
Infosys
Aleksandra Brzeska
Global Process Owner RtR (Record to Report)
ISS World Services
Rohitashwa Aggarwal
Partner
Everest Group
Nathanael L’Heureux
Chief Solutions Ambassador
Oversight
Liviu Rachisanu
Head of Retail & Private Banking IT
Societe Generale Global Solution Centre
Jonathan Chamberlain
Head of Business Operations
Nokia Business Services
Meena Saggar
Director Process Excellence, Global Process Owner, Resrvation to Cash
IHG Hotels & Resorts
Iulia Kiss
Director GBPO, Source to Pay
Ipsen Pharma SAS
Timothee Raffour
COO Financial Controller, Cloud Network Services
Nokia
Adam Mroczkowski
Purchase to Pay, Global Process Owner
Rockwell Automation
Marc Braun
Head of Tech Hub and Capability Center
Airbus Portugal
Emma Beaumont
SVP GBS Change & Transformation
Rolls Royce
Anna Poneta
Head of Shared Service Center/Managing Director
Eurofins
Yanina Ruskova
GBS Head of Strategy, Process and Reporting
IDEXX
Anna Wijatkowska
EMEA HR Service Delivery Associate Director
BD
Malgorzata Figaszewska
Director Global Shared Service
Franklin Templeton
Aaron Galloway
Senior Manager, Finance Business Integration
Airbus
Priyambhu Arya
BCOE CEO
ArcelorMittal
Katarzyna Jarek-Utnicka
Head of People and Culture
Danish Crown
Sabine Knoers
Head of People Services
ING
Michael Van Der Ploeg
Vice President Global Business Services and Corporate Controller
Amway
Sebastian Schweitzer
Head of GBS Process Transformation
Fresenius Kabi
Marcus Millership
EVP, Enablement and Solutions
Rolls-Royce
Phil Bailey
Director, Product Specialist
Pagero (Part of Thomson Reuters)
Abhishek Sharma
Managing Partner
Everest Group
Asko Vainio
Project Director, GBS implementation
Fiskars Corporation
Robert Weltevreden
GBS Advisor
Thought Leader
Dominik Schoenherr
Director Global HR Service Management
Bosch
Joscha Gruseck
Automation & Analytics Expert
Bosch
Gabriela Stanakova
Senior Director, GBS Source To Pay Global Operations
Kimberly-Clark
Ksenija Šetlere
Head of GBS Business Performance Management
Boehringer Ingelheim
Julie Ayres-Smith
Global Process Owner, Order to Cash
Carrier
Carol Roncagliolo
Head of Global Processes, Global Business Services
Kraft Heinz
Andrea Illes
Global Head of People/ VP Business HR - Cloud and Network Services
Nokia
John Kidd
CTO and EVP of Data Strategy and IT Innovation
FlexTecs
Jon Craven
VP of Sales
AICO
Marta Jakubiak
GSS Global Manager, RTR Intercompany
Stanley Black & Decker
James Sly
President
PRGX
Jakub Wojdat
Senior Director Finance / Global Head of Finance Shared Services
TE Connectivity
Veronika Gordejeva
Project Manager
Siemens
Josh May
Partner Enablement Director
Blackline
Grzegorz Ruszała
Senior Manager & OCM Lead
Adaptive Solutions & Advisory Group
Margarida Sousa
Director, Global Process Owner, Quote to Cash
Kantar Business Services
Corina Palade
Global AR Manager, Europe Lead, O2C
DXC Technology
Bohumil Riha
EMEA Procurement Regional Delivery Lead
J&J Global Services
Peter Galik
Global Head of Innovation, Analytics and Automation, TBS
Takeda
Humsha Ramgobin
Group Chief Human Resources Officer
Mediclinic Group
Joanna Hrycaniuk
Director GBS Strategy and Program Delivery
Philip Morris International
Meg Howe
Chief Sales Officer
Oversight
Stefano Oliveri
Director Digital Projects
Schneider Electric
Ankit Singla
Senior Manager | UK&I Consulting
EY
Hugh O'Neill
Sales Engineering EMEA (Former Finance Director)
FloQast
Michał Kowalski
Global Digital Acceleration Leader
3M
Florian de Longvilliers
Global Business Services Director, Transformation
Air Liquide
Sandra Araujo
Senior Global Process Manager - Order to Cash
adidas
Farah Abu-Hijleh
Head of Global HR Services
SLB
Balint Hoffer
Head of A2R, EMEA
Opella Healthcare
Michael Mills
Director of Finance Operations
Jaguar Land Rover
Nelesh Patel
Re-Imagine Finance Manager
Jaguar Land Rover
Joan Torres González
Vice President, EMEA Business Operations Leader
IBM Consulting
Lucja Grochal Moscicka
HR Business Partner GBS, Management
Pandora
Gunter Van Craen
Chief Digital and Information Officer and Member of the Executive Committee
Bekaert
Agata Wichman
Transformation Executive
Capgemini's Business Services
Maura Mulderry
Director of Financial Planning & Analysis
Primark
John Bradbury
Finance Director of Transformation, New Business and Global Finance Services
Reckitt
Leonardo Marinelli
Global Head of HR Services & Solutions / HR Transformation Leader
Clariant
Pooja Mohan
Global HR Director
RIB Software by Schneider Electric (Software Group)
Alexander Erfe Gasmena
Senior Director, Global Human Resource Services
Equinix
Allan Pearson
HR Shared Services Lead, EMEA
Lonza
Matthew Doucette
Director, Technical Recruitment
Deliveroo
Natalie Goffin
Head of People Solutions
Takeda Business Solutions
Berin Terzic
Associate Director of Integrations, Divestments and Restructuring
Bristol Myers Squibb
Franziska Schneider
Vice President | Global Head HR People Services
Infineon Technologies
Giedre Belazariene
Head of Operations Business Services Kaunas
Festo UAB, Lithuania
Mariana Cervan
HR Senior Manager, People Services Excellence
Infineon Technologies
Tomasz Bortlisz
Global Payroll Director, GBS Warsaw Site Leader
Boston Scientific
Eva-Maria Nagel
Vice President HR Operations and Systems
Festo SE & Co. KG
Davis Aguilar
Head of HR Operations
Diageo
Anna Wijatkowska
EMEA HR Service Delivery Associate Director
BD
Katarzyna Jarek-Utnicka
Head of People and Culture
Danish Crown
Dominik Schoenherr
Director Global HR Service Management
Bosch
Andrea Illes
Global Head of People/ VP Business HR - Cloud and Network Services
Nokia
Humsha Ramgobin
Group Chief Human Resources Officer
Mediclinic Group
Caroline Basyn
Chief Digital and Information Officer
The Adecco Group
Kamila Grembowicz
Head of Global Business Solutions
Astellas Pharma
Jay Desai
Vice President, IT Infrastructure & Operations
JTI
Sarunas Suipis
MD & EVP
Citco Fund Services Lithuania
Lafras Moolman
Director Finance Transformation
CRH – Tarmac
Tony Saldanha
President
Inixia
Tim Palmer
Head Business Transformation and Customer Experience
Insulet Corporation
Vanessa Rechter
GBS Transformation Global Head
Kerry
Jay Desai
Vice President, IT Infrastructure & Operations
JTI
Dr. Frank Schüler
Managing Director Global Service Center
DHL Global Forwarding and Freight
Salvatore Russo
Head of Strategy and Service Enablement
AstraZeneca
Our 2025 Event Highlights
Relive the best moments from SSOW Europe 2025! From insightful keynotes to meaningful connections, our Lisbon gathering brought together the global GBS and shared services community to celebrate 25 years of transformation. As GBS evolves beyond cost-cutting and traditional functions, agility and innovation took centre stage. This year’s event delivered tailored experiences, strategic takeaways, and unmatched networking opportunities.
Thank you to everyone who made SSOW Europe 2025 so impactful. We look forward to seeing you next year!
2026 Partners
Interested In Partnering With Us?
Download the 2025 Post-event report
Wondering What Was In Store?
In 2025, over 850 GBS leaders from more than 250 companies across 42 countries came together in Lisbon to celebrate 25 years of shared services transformation. Whether you joined us onsite or couldn’t make it, our Post-Event Report captures the key moments, insights, and impact of the event.
Inside, you’ll find attendee insights and event stats, session highlights and strategic takeaways, testimonials from your peers, the SSON Impact Awards 2025 winners, and a look at what’s next for SSOW. Download your copy today and see why SSOW Europe continues to be the must-attend event for the GBS community.
What Our Attendees Had To Say
Your conference stands unrivalled, bringing together the brightest minds for thought-provoking discussions and groundbreaking ideas.
I left energized by the bold vision and shared ambition of our global GBS community.
Best GBS conference in Europe with great opportunities to exchange directly with thought leaders.
Extremely insightful week learning the latest and greatest of GBS industry. Highly recommended.
Innovation and real-life use cases that span the industry beyond the hype!
Great mix of strategic panels and sessions. The community feel, combined with real discussion on scaling, automation, and governance, makes it a valuable calendar staple.
The networking is second to none and the ability to mix with clients and partners in a relaxed environment is fantastic.
Contact The SSOW Team
Europe's No.1 Shared Services & GBS event is back in May! The 26th Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 18-22 May 2026 .
To secure a spot, book online now. And, for any assistance, please contact us below.
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
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