Digitally Empowered Service: Innovate, Transform, Deliver

Digitally empowered service is driving the fourth wave of business service optimisation. Long gone are the days of “labour arbitrage” and “back office cost savings” providing the basis of the industry.

The next generation of business services will be truly strategically valued and recognised parts of the business, a far cry from being relegated to “transactional, back-office” functions in far-flung locations, but a critical part of business-wide decision-making that impacts both the top and the bottom line.

Two strands will be at the heart of the Business Services Organisation of the future. Discover how SSOW 2019 is at the heart of this development.

Explore the SSOW 2019 Speaker Panel

Bobby Abraham

Vice President Finance Transformation

Angela Mangiapane

President, Mars Global Services
Mars Inc

Caroline Basyn

Global Chief Information Officer and Global Business Services Officer
Mondelez Business Services

Clara Durodié

Ai Technology Strategist
and Big Ideas Speaker

Suzanne Ryder

Vice President Finance Operations

Sandy Khanna

Managing Director, Group Business Services

Alexander von Thielmann

Senior Vice President Shared Services

Maciej Piwowarczyk

Vice President Business Services

Your Industry’s #1 Event






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The hottest topics discussed at SSOW 2019

How to deliver complex business change – creating GBS organisations which drive leadership and value

How to rethink value creation through business transformation to stay ahead of the speed of change  

Workforce and workplace transformation – establishing strategies for generation Y, Z, and beyond

Enhanced functional activity, with more HR and Finance topics than ever before! 

Creating award-winning service – join us for our SSOW Impact Awards!

People-enabled change - putting the customer at the heart of your operational strategy

Venue & Accommodation

11 - 14 May, 2020
The Estoril Congress Center, Portugal


Shared Services & Outsourcing Week in Pictures.

View SSOW 2019 Photos

Sponsors & Exhibitors
Media Partners