Digitally Empowered Service: Innovate, Transform, Deliver
Digitally empowered service is driving the fourth wave of business service optimisation. Long gone are the days of “labour arbitrage” and “back office cost savings” providing the basis of the industry.
The next generation of business services will be truly strategically valued and recognised parts of the business, a far cry from being relegated to “transactional, back-office” functions in far-flung locations, but a critical part of business-wide decision-making that impacts both the top and the bottom line.
Two strands will be at the heart of the Business Services Organisation of the future. Discover how SSOW 2019 is at the heart of this development.
Explore the SSOW 2019 Speaker Panel
Vice President Finance Transformation
President, Mars Global Services
Global Chief Information Officer and Global Business Services Officer
Mondelez Business Services
Ai Technology Strategist
and Big Ideas Speaker
Vice President Finance Operations
Managing Director, Group Business Services
Alexander von Thielmann
Senior Vice President Shared Services
Vice President Business Services
Your Industry’s #1 Event
End User/ Sponsor Ratio
The hottest topics discussed at SSOW 2019
How to deliver complex business change – creating GBS organisations which drive leadership and value
How to rethink value creation through business transformation to stay ahead of the speed of change
Workforce and workplace transformation – establishing strategies for generation Y, Z, and beyond
Enhanced functional activity, with more HR and Finance topics than ever before!
Creating award-winning service – join us for our SSOW Impact Awards!
People-enabled change - putting the customer at the heart of your operational strategy