Process excellence is the methodologies businesses apply to improve processes in a manner that creates and delivers value to their customers. In order to achieve process excellence, businesses must first understand and map their processes to best understand the quickest way to bring them to the desired level of excellence.
Businesses that begin their process excellence journey will typically partner with a process exploration provider that makes it easier to map and understand the very processes they are attempting to improve. Process exploration tools such as process discovery, process mining, and task mining are currently being used by 33% of shared services organizations (SSOs), with another 12% looking to implement them in the next year, according to SSON data. When these tools are implemented properly, data is mined, cataloged and assessed so that processes can be mapped, visualized, streamlined and improved.
SSON Digital and SSON Research & Analytics have partnered to bring some clarity to what each process exploration tool is capable of, their use rates, and some potential shortcomings.