Thanks to Celonis for sponsoring this podcast miniseries.
In this episode, JP Thomson explains why "customer pain points" – as measured in operational friction – are so costly.
Join JP Thomson live by registering for Celosphere Live through this link.
Processes Under Transformation Pressure
2026-09-14
Security and Resilience at Scale
2026-07-02
20 - 22 October 2026
Amsterdam RAI, Amsterdam, Netherlands
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October 20 - 23, 2026
One Farrer Hotel, Singapore
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October 26 - 27, 2026
Intercontinental Double Bay, Sydney, NSW
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