Thanks to Celonis for sponsoring this podcast miniseries.
In this episode, JP Thomson explains why "customer pain points" – as measured in operational friction – are so costly.
Join JP Thomson live by registering for Celosphere Live through this link.
October 13 - 16, 2025
One Farrer Hotel, Singapore
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Intercontinental Hotel Double Bay, Sydney, NSW
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Double Bay Intercontinental, Sydney
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