How the Department of Veterans' Affairs Implemented a Multifunctional SSO Focused On Customer Service

The VA is the second largest organization in the federal government, with a $183 billion budget – equivalent to the revenue of Apple. With 365,000 employees, 148,000 medical students/trainees, and over 500,000 contractors, it's enormous – and complex.

SSON's team sat down with Thomas Muir, Executive Director, Support Services, MyVA Program Office, who explains why the multifunctional Shared Services Organization's focus on customer service ahas been so successful.

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