Nor’Aini (Nora) Jalaludin

Head, Global Human Resource Services (GHRS) Petroliam Nasional Berhad (PETRONAS)

Nor’Aini (fondly known as Nora) started her career in PETRONAS in 1988 in the Tenders & Contracts Department. With a career that spans more than 30 years in the organisation, she has accumulated vast experiences in multiple disciplines; from Tender & Contracts, Governance, HR Strategy, Leadership & Capability Development and HR Shared Services.

Nora holds a Bachelor of Business Administration Degree from Wichita State University, USA, and a Masters of Business Administration from the University of Lancaster, UK. She currently leads the Global Human Resource Services (GHRS), strategically positioning GHRS as a superior HR service provider that prioritises positive customer experience by establishing a clear GHRS roadmap and enabling organisation structure.

Notable achievements include the automation of 36 complex HR processes, and execution of 94 LEAN Six Sigma projects, which resulted in value realisation of approximately RM24 million, with close to 700k man-hours savings. Under her stewardship, she has successfully steered GHRS from providing purely ‘transactional and administrative’ HR services towards that which provides value-added HR services to GHRS customers, both locally & internationally.

With the current HR transformation in PETRONAS, Nora has a bigger agenda of driving operational excellence at pace, positioning GHRS one notch higher.

Thursday, 29 July, 2021

10:00 AM How to Leverage Human-centered Technologies to Sustain Workforce Productivity and Deliver a Positive Customer Experience in a Remote Work Environment

The COVID-19 pandemic turned enterprise work arrangements upside down overnight. The lockdown and movement restriction orders imposed by governments disrupted how SSOs conventionally deliver services. In these times of unprecedented challenge, shared services must stay ahead of the game by deploying technologies that allow the human workforce to deliver quality services and an enriched customer experience.

In this session the Head of PETRONAS Global Human Resource Services (GHRS) will showcase the successful collaboration between GHRS and an SAAS workforce optimization solution to significantly improve workforce productivity, resulting in top-level service delivery despite the workforce being 100% remote.

Join this session to find out:

Where to start in achieving operational excellence at pace
How to establish a structured plan to reach goals, based on smooth collaboration
How to manage challenges and get the most out of human-technology collaboration
How to measure operations and management productivity
How to benefit from lessons learned, and ‘repeat & replicate’ achievements

Find out how to deliver the experience your employees and customers want, and save critical resources by optimizing resources!

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