Thursday, 29 July, 2021

In order to support businesses that are becoming more data-driven and predictive, Shared Services must adopt a new “virtual” model. Doing so requires rethinking work, workforce, and workplace via process automation, innovative recruiting, and digital connectivity. While that may seem intimidating, Sudhir Dasamantharao will introduce a change management methodology to guide the transition. 

This session explains the imperative of Global Virtual Services while showcasing its application at Boston Scientific. No matter where you are on your journey, this keynote, led by a member of SSON’s Global Advisory Board, offers an exciting picture of what’s to come, and how to optimize the digital solutions at your disposal.

Join the session to find out:

• Which short-term fixes that helped Shared Services survive the pandemic are turning into long term opportunities
• Why you need to transition now, what to change, and how to manage it
• Why process automation plays a key role in this new model
• Why the future of work will focus primarily on exceptions management and be more analytics and data driven
• How to build a leaner workforce by prioritizing dynamic and digital skills
• How companies are saving money on office space and reinvesting savings into technology
• How the RACE methodology supports your change journey

Sudhir Dasamantharao

Director and Head of Global Business Services APAC
Boston Scientific & SSON Global Advisory Board member / APAC

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The COVID-19 pandemic turned enterprise work arrangements upside down overnight. The lockdown and movement restriction orders imposed by governments disrupted how SSOs conventionally deliver services. In these times of unprecedented challenge, shared services must stay ahead of the game by deploying technologies that allow the human workforce to deliver quality services and an enriched customer experience. 

In this session the Head of PETRONAS Global Human Resource Services (GHRS) will showcase the successful collaboration between GHRS and an SAAS workforce optimization solution to significantly improve workforce productivity, resulting in top-level service delivery despite the workforce being 100% remote.

Join this session to find out:

• Where to start in achieving operational excellence at pace 
• How to establish a structured plan to reach goals, based on smooth collaboration 
• How to manage challenges and get the most out of human-technology collaboration
• How to measure operations and management productivity
• How to benefit from lessons learned, and ‘repeat & replicate’ achievements

Find out how to deliver the experience your employees and customers want, and save critical resources by optimizing resources!

Nor’Aini (Nora) Jalaludin

Head, Global Human Resource Services (GHRS)
Petroliam Nasional Berhad (PETRONAS)

See Bio