Catherine Day

Chief Service Quality Management Unicef

Catherine has established and managed Shared Services Centres in both the private and public sectors. An accountant by training, Catherine moved into the shared services sector in 2010 when she established a service centre for the British Foreign Office in Manila. She has since worked in the sector in Copenhagen, Kuala Lumpur and Laos and is currently Chief of Service Quality at the UNICEF Global Shared Services Centre in Budapest, where her work focuses on customer engagement and change management.

Day 1 Agenda - in UK time

2:00 PM Panel Discussion: What is the future of the workplace and the implications of remote/hybrid working?

While the pandemic has proven that the remote/home working model does work, where will this leave companies as we emerge from lockdowns? This panel will discuss: 

• How will long-term remote working change the world of work?

• How should organisations be managing and looking after their virtual workforce?  

• What will hybrid models look like moving forward?

• What technology will we need to enable our future workforces?

Check out the incredible speaker line-up to see who will be joining Catherine.

Download The Latest Agenda

In Partnership With :

Shared Services

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