The gig talent economy has been on the rise for many years, but COVID-19 has accelerated this trend. Companies across all sectors are beginning to realise that their ability to attract gig talent has a direct impact on a business’ ability to drive its performance and growth. In this session, Dave Hughes, Global Business Services Lead at OQ, will share his thoughts on what the future might look like:

• What might be the future opportunities for companies to attract and harness gig talent?

• How might Global Business Services operations need to adapt their approach to defining ‘work’?

• What might be the organizational cultural challenges to overcome in order to be a leading employer in the future? 

If the future of work is looking at more hybrid ways of working, how will this affect current operating models and GBS structures? Will we see horizontals cutting across different verticals, and how will this affect employee experience? This panel will explore:  

• The changing dynamic of the GBS operating model with regards to the future of work

• Breaking down the complexities of GBS so that it works for all internal and external stakeholders 

• Bringing Employee Experience into the forefront of the mindset and leadership within new GBS models and the value creation this brings 

• How AI, RPA, NLP and other technologies are changing the way we work and what we consider as work 

• How technologies such as process & data mining can improve organisational processes to manage technology-driven workflows