Provided by Inixia in Partnership with SSON
November Asia 2025 Cohort Open for Registration

View GBS Professional Agenda

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Asia Cohort Open for Registration
November 10-14, 2025
Limited Spaces Available

Professional GBS® is a training course that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s.

That model has now been encapsulated into five training areas: GBS Foundations, Service Management, Operations Management, Transformation Management and Leadership. Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth Professional GBS® Certification: Professional GBS Master

This is your opportunity to become certified in GBS, entirely online!

Professional GBS® Master Certification
Agenda At-A-Glance

This program includes five core areas of training: Foundation, Service Management, Operations Management, Transformation Management and Leadership.

The Foundations course is based on a common set of terminologies. Having a shared language is important for any discussion around the business model/operating model and understanding how to operationalize work through GBS.

The three pillars modules that build on that foundation are: Service Management, Operations Management, and Transformation Management.

The overarching module, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent the business model, automate, and, importantly, build key capabilities for the business.

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Why is Professional GBS® Certification So Important?

GBS is now a key driver of digital transformation and business efficiency, with the industry expected to reach USD 2.5 trillion by 2025. Yet, many GBS efforts still fail due to poor understanding, inconsistent execution, and lack of standardization.

Professional GBS® Certification solves this by teaching the proven model pioneered by Fortune 20 companies like Procter & Gamble. The course covers five core areas: GBS Foundations, Service Management, Operations, Transformation, and Leadership—delivered 100% online.

Get certified and ensure your GBS strategy succeeds.

Program Benefits

Become certified as a GBS professional

Using a proven methodology based on highly successful companies

Obtain a guided framework

Receive a step-by-step action plan, questions, checklists, schedule, stakeholder involvement guide, and measurable outcomes

Develop a framework tailored for your particular context

Enable digital transformation to be the innovation engine for your organization

Create value and reduce costs

GBS provides a first-of-its-kind opportunity to certify your organization to deliver up to 50% cost reductions, increased agility and 3X the value creation

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We Highly Encourage Group Bookings!

Unlock exclusive group rates and incentives when you register as a team for our upcoming GBS Certification program.
Learn together, grow together - and save while you're at it!

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Meet Inixia's Founders

Filippo Passerini
President, Inixia

International business strategist who launched and built the world’s largest and most complex shared service organization at Procter & Gamble, then grew it into a global benchmark of excellence with year-on-year transformations. Highly sought speaker and an acclaimed advisor and board member.

Tony Saldanha
CEO, Inixia

Best-selling author of “Why Digital Transformations Fail,” and globally recognized expert and thought leader in Global Business Services (GBS) and digital technology. A 27-year career running Procter & Gamble’s multi-billion dollar GBS and IT operations globally.

Hear from Our GBS Students

Marvellous experience! We learned from leaders who have already been through the hard patch, and then brought us a whole pack of do’s and don’ts at the highest levels.

Caio Cesar de Oliveira, Service Management

Louis Dreyfus Company

I truly feel I have access to the most creative and advanced thinking in the world of GBS.

Ilana Vorster, Global Director, Strategy and Operations

The Estée Lauder Companies Inc.

This is a great way to build the skills that make you successful in the eyes of your executive team.

Dan Rose, Head of Strategy and Operations

Novartis Business Services

It’s had a definite impact on what we are trying to accomplish at Mars.

Mert Kacmaz, Vice President

Mars

Great program that I highly recommend!

Lisa Cordes, Director Finance Shared Services

Northern Tool

It was an exciting program in which I learned a lot, was inspired and built a fantastic network with GBS professionals from all over the world.

Jeske Bruijne, Project Manager – European Business Services

Ahold Delhaize

I learned a lot through the multiple industry leaders who ran the certification program, as well as the diverse 20+ person global cohort who took the journey with me. I loved the range of ideas and experiences that brought the topics to life. Perfect timing for me to implement in my new role within our GBS organization.

David McFarland, Director, Business Operations and Transformation

Ingram Micro

Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional

Provided by Inixia in Partnership with SSON
November Asia 2025 Cohort Open for Registration

Asia Cohort Open for Registration
November 10-14, 2025
Limited Spaces Available

" I truly feel like I have access to the most creative and advanced thinking in the world of GBS." - Ilana Vorster, Global Director, Strategy and Operations, The Estée Lauder Companies Inc.

Professional GBS® Master Certification
Agenda At-A-Glance

Why is Professional GBS® Certification So Important?