As we all are emerging, we hope, from COVID-19 business challenges, our companies are looking increasingly for gains in efficiency, effectiveness and agility – anything that can help accelerate, regain balance and course correct from the bumps and bruises of the last year.

This creates an opportunity for shared service professionals – if we are ready for it. If we are not, this creates a series of unwelcome challenges.

Key is to be ready, and able, to articulate your value.

Listen as two leading industry experts share key principles and strategies to ensure we are showcasing what our shared service work brings and can bring to the business.

Webinar Speakers:

• Tony Saldanha, CEO, Inixia
• Marcello Zelioli, Sales Manager, Cannon
• Naomi Secor, Global Managing Director, Shared Services & Outsourcing Network (SSON)
  

There are many reasons why simultaneously managing cost-reduction, service level improvement and business building is a challenge in the shared services industry.

1. Our work is people intensive i.e., deskill / eliminate the role and you risk an impact on output quality
2. By increasing the importance of customer/business satisfaction -- including proximity and language skills -- we limit our ability to centralize
3. We need to invest to kick start transformations i.e., there’s only so many of these simultaneous activities that you can afford

This question is more relevant now than ever. So, how do we continue to reduce costs, expand the footprint, and manage the new enhanced customer expectations – all at the same time?

During this webinar, Ajit Kunji, Sr. Director, EBS, Walmart, shares his experience and next best action steps. Specifically, he will address the following:

• How to approach this multi-dimensional issue
• Global Business Services (GBS) value drivers
• An example of GBS Shared Services levers
• When to bring other key levers into play and how to use them
• How to create GBS projects and programs from GBS value levers

In this webinar, join Caroline Basyn, Strategy and Transformation Europe, PepsiCo and Tony Saldanha, CEO, Inixia in a fireside chat and learn how to double the business value delivered by GBS via a professional methodology. 

Topics for discussion include: 

• Why is there a big difference in outcomes in some organizations vs. others?
• How to make a case for moving work to GBS?
• Why is there such a variety of definitions on what "GBS work" is and how to educate business leaders?
• How to develop "business" skills within GBS?

Moving from legacy GBS to an agentic GBS takes a plan, not just new tools. This preview from the Agentic AI for Asia module of the Professional GBS® Certification shows the Bridge Model, the framework behind that shift.

What's in the download

• The Bridge Model: six steps that take a GBS from legacy to agentic
• The foundation: run as a business, end-to-end accountability, culture of agility
• The five build steps: where to play, technical architecture, E2E process mapping, reimagined work process, build orchestration

Want the full module?

The Agentic AI for Asia module is part of the Professional GBS® Certification, which covers this model in depth. Explore the certification here.