Professional GBS® Certification
Agenda At-A-Glance

This program is divided into 5 training areas: Foundations, Service Management, Operations Management, Transformation Management and Leadership.

The Foundations course is based on a common set of terminologies. Having a shared language is important for our discussion of the business model/operating model, understanding how to operationalize the work in GBS.

The three vertical pillars that rest on Foundations are: Service Management, Operations Management and Transformation Management.

The overarching training, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent a business model, automate and, importantly, build key capabilities for the business.


Why is Professional GBS® Certification So Important?

GBS is now a key driver of digital transformation and business efficiency, with the industry expected to reach USD 2.5 trillion by 2025. Yet, many GBS efforts still fail due to poor understanding, inconsistent execution, and lack of standardization.

Professional GBS® Certification solves this by teaching the proven model pioneered by Fortune 20 companies like Procter & Gamble. The course covers five core areas: GBS Foundations, Service Management, Operations, Transformation, and Leadership—delivered 100% online.

Get certified and ensure your GBS strategy succeeds.

Fall Cohort Open for Registration
September 10 - October 29, 2024
Limited Spaces Available

This program includes five core areas of training: Foundations, Service Management, Operations Management, Transformation Management and Leadership.

The program in delivered entirely online with each class beginning at 9:00 AM ET.


Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth Professional GBS® Certification: Professional GBS Master

Program Benefits

Become certified as a GBS professional

Using a proven methodology based on highly successful companies

Obtain a guided framework

Receive a step-by-step action plan, questions, checklists, schedule, stakeholder involvement guide, and measurable outcomes

Develop a framework tailored for your particular context

Enable digital transformation to be the innovation engine for your organization

Create value and reduce costs

GBS provides a first-of-its-kind opportunity to certify your organization to deliver up to 50% cost reductions, increased agility and 3X the value creation

Meet Inixia's Founders

Filippo Passerini
President, Inixia

International business strategist who launched and built the world’s largest and most complex shared service organization at Procter & Gamble, then grew it into a global benchmark of excellence with year-on-year transformations. Highly sought speaker and an acclaimed advisor and board member.

Tony Saldanha
CEO, Inixia

Best-selling author of “Why Digital Transformations Fail,” and globally recognized expert and thought leader in Global Business Services (GBS) and digital technology. A 27-year career running Procter & Gamble’s multi-billion dollar GBS and IT operations globally.

Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional

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Hear from Our GBS Students