Not every metric tells the full story. This blog explores five overlooked - but critical - KPIs that better reflect the impact of HR Shared Services. If you’re focused on quality, clarity, and trust over speed or volume, these are the metrics that matter. Get practical guidance on how to track what truly drives value - no ticketing system required.

AI is everywhere - but that doesn’t mean every HR Shared Services team is ready to make it work. In this new blog, Amy Wang shares five essential lessons for HRSS leaders exploring AI - from cleaning your data to asking smarter vendor questions. Whether you’re just starting out or already mid-implementation, this piece offers practical steps to sharpen your strategy and avoid costly missteps.

Discover the top five takeaways from HR SSOW that every HR shared services leader needs to know. In this candid recap, Amy Wang dives into what truly drives effective transformation - from redefining global harmonization and AI readiness to the real value of dashboards, behind-the-scenes leadership, and learning from failure. Whether you're scaling rapidly or navigating complex change, these insights offer a grounded roadmap for evolving your HRSS model with clarity, flexibility, and impact.