HR Shared Services & Outsourcing Week Blog

2025 was a year of HR Shared Services reality checks: speed didn’t build trust, self-service often didn’t get used, and standardization created resistance when the “why” was missing. Amy Wang’s 2026 watch list is clear - prioritize clarity, ownership, consistency, and communication, because HRSS is increasingly a trust function, not just a transaction engine.

Data governance doesn’t fail with policy - it fails with inconsistency. In this blog, Amy Wang shows how messy fields (like 57 different termination codes) quietly erode trust in HR systems and reporting. She lays out a practical reset you can start tomorrow: clean the highest-impact data first, assign an owner for the portal search experience, and define key terms so everyone uses the same language. With a simple feedback loop, HRSS teams can reduce confusion, prevent rework, and make self-service tools reliable again.

HR self-service should empower, not frustrate. This blog explores why many portals fall short—and how small fixes in language, structure, and design can restore trust, reduce friction, and make support feel human again.

Payroll is more than a process. This blog reframes it as a quiet powerhouse within HR Shared Services - one that connects people, systems, and strategy. If you’ve overlooked payroll as “just admin,” it’s time to rethink its role in building trust, driving clarity, and enabling transformation.

Not every metric tells the full story. This blog explores five overlooked - but critical - KPIs that better reflect the impact of HR Shared Services. If you’re focused on quality, clarity, and trust over speed or volume, these are the metrics that matter. Get practical guidance on how to track what truly drives value - no ticketing system required.

AI is everywhere - but that doesn’t mean every HR Shared Services team is ready to make it work. In this new blog, Amy Wang shares five essential lessons for HRSS leaders exploring AI - from cleaning your data to asking smarter vendor questions. Whether you’re just starting out or already mid-implementation, this piece offers practical steps to sharpen your strategy and avoid costly missteps.

Discover the top five takeaways from HR SSOW that every HR shared services leader needs to know. In this candid recap, Amy Wang dives into what truly drives effective transformation - from redefining global harmonization and AI readiness to the real value of dashboards, behind-the-scenes leadership, and learning from failure. Whether you're scaling rapidly or navigating complex change, these insights offer a grounded roadmap for evolving your HRSS model with clarity, flexibility, and impact.