HR Shared Services & Outsourcing Week Conference
5 Key KPIs for Tracking HR Self-Service Effectiveness in 2025
Are your metrics keeping up with HR’s digital transformation?
As self-service becomes the default for HR delivery, it’s not enough to track volume - you need to measure value.
This quick-hit worksheet breaks down the 5 essential KPIs you should be using in 2025 to evaluate and improve your HRSS model. Built from real use cases and powered by trends like automation, agentic AI, and self-service acceleration, this tool will help you:
✅ Benchmark performance across SLA compliance, CSAT, and digital maturity
✅ Align your KPIs with operational efficiency and employee experience
✅ Uncover gaps in your current reporting framework
✅ Start meaningful conversations with your leadership team
In Partnership With:
QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com
©2025 IQPC. All rights reserved.
