Eric Harding

Vice President of HR Operations Republic Services

Main Day Two: Wednesday, December 10, 2025

11:00 AM Bringing HR Back Home: PayPal’s Shift from BPO to Captive

What happens when a global company decides to take its HR destiny back into its own hands? PayPal did just that—shifting from a Business Process Outsourcing (BPO) model to a fully captive, in-house approach. The move wasn’t just about cost or efficiency; it was about agility, ownership, and building an HR function that truly reflects PayPal’s culture and values.

In this session, you’ll get a behind-the-scenes look at how PayPal navigated the trade-offs, smoothed the transition, and stood up new capabilities to deliver both scalability and innovation. From lessons learned to the unexpected wins, you’ll walk away with practical strategies to evaluate your own delivery model—and the confidence to decide when it’s time to bring HR back home.

Check out the incredible speaker line-up to see who will be joining Eric.

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