The report delves into the challenges faced by CX practitioners, particularly in quantifying the business benefits unlocked by CX investments. To tackle these challenges, the report draws upon insights gleaned from a research group of CX experts. The report serves as a compass for CX practitioners, equipping them with actionable insights and strategies to elevate their CX initiatives and drive business success. Access your copy to disocver how to refine ROI calculation skills, generate substantial returns from their CX investments, and more.