9th September 2025
9:00 am - 9:30 am
EDT
Activate AI’s Limitless Potential with Real-World Applications and Practical Methods of Execution
AI's potential is limitless, but the real question for organizations is how to truly capitalize on the opportunity. In this session, discover how AI and agentic technologies are being deployed across business functions to create a measurable impact and reduce the burden of repetitive tasks for workers. We’ll also explore what sets apart organizations that scale automation with success from those that remain stuck in the pilot phase.
Key Topics Include:
- How AI is enabling smarter and agile decision-making
- How to overcome challenges and successfully transition from pilot to production
- The critical role of human-AI collaboration in successful technology implementation
- Practical Use-cases of AI implementation
9:45 am - 10:15 am
EDT
Panel Discussion: Navigating the Landscape of Emerging Tech Trends: Prioritizing Smart Investments and Maximizing ROI
Debasmita Das -
Manager, Data Scientist,
Mastercard
As emerging technologies like GenAI and agentic AI gain momentum in the GBS space, organizations face growing pressure from higher management to invest wisely in technology that can deliver measurable ROI. This session explores how to overcome the hype, prioritize high-impact automation areas, and make smarter decisions around vendor selection. Gain practical insights into aligning tech innovation with real business value, future-proofing your roadmap, and integrating emerging tools into your broader digital strategy.
Key topics include:
- Exploring emerging trends: agentic AI, prompt engineering, and the autonomous enterprise
- Integrating automation into broader digital transformation strategies
- Balancing innovation hype with practical, results-driven outcomes
- Navigating evolving tech stacks and vendor ecosystems
10:30 am - 11:15 am
EST
Panel Discussion: Paving the Way for Organizational Change: Empowering Employees with Tech Skills for an AI-enabled workforce
Melissa Green -
Senior Director Human Resources, Shared Services,
Footlocker
Wioletta Straczek - Senior Director, GBS Finance Transformation and Lean Partner, Jacobs
With organizations being increasingly driven by AI and automation, preparing your workforce for the future has never been more essential. In this session, we will explore how organizations can embrace change management and empower their employees with the necessary tech skills needed for an AI-enabled future. From implementation and upskilling strategies to paving the way for internal roles that act as AI champions, our panel will offer actionable insights on collaborative approaches to furthering your organization’s automation goals.
11:30 am - 12:00 pm
EDT
Establishing Strong Data Governance as the Foundation for AI Success
There are many challenges with AI deployment, ranging from hallucination to data leakage. Therefore, building robust data governance is integral for efficient and ethical AI deployment, especially in sectors like finance. This session dives into how GBS organizations can build strong governance frameworks to ensure data quality, regulatory compliance, and risk mitigation. Discover how to manage cross-border data, navigate compliance bottlenecks, and avoid the pitfalls of ungoverned AI models.
