10th September 2025
9:00 am - 9:30 am
EDT
Beyond Automation: Laying the Groundwork for Agentic AI in Shared Services
Jeremy Segura -
Director Global Automation,
Experian
Is your automation strategy ready for what’s next? As traditional RPA reaches its limits, forward-looking organizations are laying the groundwork for the next frontier: agentic AI. In this session, we’ll take you inside our transformation journey, from the early days of rule-based bots to our first steps toward intelligent, autonomous operations.
9:45 am - 10:15 am
EST
The Human Edge: Leading Enterprise Transformation with Agentic AI
Doug Shannon -
Global intelligent automation and Generative AI Thought leader,
PSI CRO
Is your enterprise ready for the era of human-first AI? As AI becomes more autonomous and capable, the real opportunity lies in systems that don’t replace people, but amplify them. In this session, we’ll explore how agentic AI is unlocking a new kind of enterprise transformation, one that’s built around human intent, creativity, and decision-making.
10:30 am - 11:00 am
EST
Smarter Workflows Ahead: Integrating LLMs into Intelligent Task Automation
Advanced analytics and AI are emerging as key drivers in accelerating digital process transformation across the banking, financial services, and insurance industries. However, integrating these technologies successfully remains a challenge, as businesses must navigate the role of advanced analytics and AI technologies in facilitating the transition towards the next phase of digital process transformation. This session will provide insights into leveraging advanced language models in task automation using AI to solve these challenges, allowing businesses to innovate, improve decision-making, and drive operational efficiency.
Key topics include:
- Utilizing data visualization tools to drive insights and advanced decision-making
- Exploring and integrating Natural Language Processing (NLP) and Natural Language Generation (NLG) in enhancing chatbot capabilities
- Sharing application case studies in finance, HR, payroll, and other key functions
