Streamlined Sessions and Bite-Sized Info: Only 4, 30-minute sessions per day so you can fit them around your schedule
On-Demand & Flexible Learning: All sessions are recorded so you can watch wherever and whenever suits you
Front-of-Mind Topics: We zoom in on the most-talked about topics within shared services today and add practical examples of how GBS’ are applying solutions
Educational and Career Developing: CPE points are available on all of our online events to help you maximize your working day and prioritize your own career progression
19th-20th August 2025
Tuesday 19th
9:00 am - 9:30 am
Introducing Generative & Agentic AI into the O2C Process
9:45 am - 10:30 am
Panel Discussion: Back to Basics: Determining the Fundamentals of a Great O2C Process
10:45 am - 11:15 am
Applying Customer Segmentation to Reduce Risk, Increase Cash-Flow & Improve CX
11:30 am - 12:15 pm
Roundtable: Metrics that Matter: Exploring Metrics that Drive Great Customer Experience (& Cash)
Wednesday 20th
9:00 am - 9:30 am
Powering Order-to-Cash: The Role of the Organizational Ecosystem in Driving Effectiveness
9:45 am - 10:30 am
Panel Discussion: Exploring New Opportunities for Customer Centricity in O2C
10:45 am - 11:15 am
Hyperautomation Across the O2C Cycle
Lorena Espinosa
O2C Value Creation Consultant
Mars
Richard Varga
Global Leader, OTC Transformation & Value Creation
Mars
Jennifer Burton
Senior Director Operations - Order To Cash
Coca-Cola Bottlers
Saurabh Arora
Global Head of O2C, Senior Director
A.P. Moller – Maersk
Veena Gundavelli
Founder & CEO
Emagia
Nicole M. Sherwood
Senior Finance Director
ABS
Priyanka Grover
Director – Commercialization and GTM Strategy
FIS Global
Manish Sampat
Worldwide Sales Leader
IBM Watson
Linda Hui
Director - Operating System Business Partner
Smith & Nephew
Matt Gunnell
Director of Product
BlackLine
This year, O2C leaders take the spotlight with sessions on intelligent collections, AI billing, and integrated operations. Hear from top voices like Kirti Talwar, Global Vice President O2C, (Johnson Controls), Eric Joyner, Director, GPO, O2C, (Catalent), and Erika Beltran, Vice President Americas & Europe Control Shared Service Center, (PepsiCo) on using tools like HighRadius and process mining to cut DSO and boost agility. Whether you're modernizing collections or optimizing receivables, you’ll leave with actionable strategies to elevate O2C’s impact in a digital-first shared services world.