Richard Varga

Global Leader, OTC Transformation & Value Creation Mars

With over 25 years of global business services leadership experience, Richard Varga specializes in driving operational excellence and innovation within the Order-to-Cash process. He has led large-scale operations, managed transitions, developed top talent, and ensured strong governance. His expertise includes automation, digitization, and transformation, consistently delivering improvements in quality, productivity, and customer service.

Agenda Day 1

9:45 AM Panel Discussion: Back to Basics: Determining the Fundamentals of a Great O2C Process

There is a huge amount of discussion around cutting-edge topics such as AI and process intelligence, however no matter how revolutionary the technology may be, it will make little impact on the business if the fundamentals aren’t in place. In this session, our panelists will share their non-negotiables for a successful order-to-cash process, including:

· Establishing a smooth end-to-end process for order to cash

· Skills and talent: What are the fundamental skills your O2C team needs to have

· Cross-functional collaboration and priority setting for O2C teams

· Overcoming data challenges to take your O2C process to the next level

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