Veena Gundavelli

As Order to Cash (O2C) evolves, Generative and Agentic AI are redefining what's possible—from intelligent automation to autonomous decision-making. This session will explore how these next-gen AI capabilities can supercharge efficiency, reduce cycle times, and elevate the customer experience across the O2C value chain. Attendees to this session will:

• Discover practical use cases of Generative AI in invoice generation, customer communication, and dispute handling
• Learn how Agentic AI can autonomously manage tasks like credit risk assessment, collections prioritization, and cash forecasting
• Explore the integration of AI models into existing ERP and AR systems to unlock end-to-end transformation