10 - 11 August, 2021 | Digital Conference
9:00 am - 9:45 am
EST
Panel Discussion: Adopting A Global Payroll Transformation Approach: Maximizing Global Impact, Minimizing Local Disruption
Stephanie Giron -
Senior Director Payroll Strategy,
JLL
Sudhir Kumar - Global Head of Payroll, Nokia
Jaco van der Merwe - Payroll Transformation Lead, Kantar
Payroll is traditionally a local process; local regulations, local language, local pay-slip formats, local banks. The list goes on. However, this doesn’t mean that there aren’t some serious gains to be made by looking at payroll from a global perspective. Not only does standardization enhance productivity and improve reporting, but the increased visibility from a global overview allows payroll heads to provide critical insight back to their business. This session talks about how you can meld global and local approaches to achieve the best outcome:
• Process standardization vs. local variation
• Global insights vs. local reporting needs
• Global costs vs. local costs
• How digital technology can help you manage global payroll
10:00 am - 10:30 am
EST
Payroll and the Customer Experience: Secrets to Success at Republic Airways
Teresa Walla -
Sr. Manager, HR Shared Services,
Republic Airways
You know that you are doing something right in payroll when you don’t hear from anyone. But what do you do when do you receive calls, emails, tickets, cries for help? What were ways that the Republic Airways Payroll Department could improve our Associate Customer Experience? By delving into what did the customer, our Associates, truly want from their experience with the payroll group; the team was able to develop an approach using coaching, technology and training, that led to an improvement in NPS scores by double digits year over year.
10:45 am - 11:15 am
EST
The Brambles Global Payroll Transformation Journey
Sally Hurle -
Director, Global Payroll,
Brambles
Rationalising multi country payrolls sounds easy, if you say it quickly, but when you have 60 countries all doing their own thing, where do you start?
At Brambles it has taken 6 years to get to the right place, with the right partners and as we now come to the final stages of the project, we can look back on the journey and see what a difference deciding to commit to this change has made to not only the efficiency and effectiveness of the Payroll function but also the rest of the business.
