Adnan Saulat

SVP - Data & AI HTC Global Services Inc

Tuesday, September 15, 2026

9:20 AM The Last Mile of GBS: From Request to Resolution with AI

Most GBS teams have already automated their standard transactions. Yet people still spend their days chasing exceptions, passing requests between teams, and piecing answers together from systems that do not talk to each other. That gap is the last mile.

This session shows how AI agents can close it — reading a request, finding what they need across enterprise systems, deciding what to do under policy, and carrying it out for customers, employees and suppliers, with a person brought in whenever judgment is needed. Includes a live demonstration.

Two Key Audience Takeaways

• Move from AI that answers to AI that resolves. See how an agent handles a request from start to finish — and how that removes the handoffs that eat your team's day.

• Build the controls in from day one. Approval limits, confidence thresholds and a full audit trail let agents do the repetitive work while your people keep the decisions that carry risk.

Check out the incredible speaker line-up to see who will be joining Adnan.

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