Alyssa Cox

Finance and shared services teams are often tasked with resolving issues that originate elsewhere in the value chain. By leveraging process intelligence, AI, and cross-functional governance, leading organizations can identify root causes, influence functions outside their direct control, and improve outcomes across the enterprise. This session explores how transformation leaders can move beyond functional optimization to drive meaningful end-to-end business improvements.

• Uncover hidden process breakdowns across customer service, commercial operations, and finance using process intelligence

• Build the organizational alignment needed to drive change in functions outside your direct ownership

• Deploy AI-powered solutions that accelerate dispute resolution, improve cash flow, and support growth without proportional increases in headcount