Candace Dingmann

Traditional KPIs like "cost per invoice" fail to capture the true strategic impact of a mature, tech-enabled GBS organization. This session focuses on defining and tracking high-impact metrics that reflect your contribution to enterprise risk mitigation and business agility.

• Shifting from operational SLAs to "Business Value Metrics" that resonate with the CFO and business unit leaders

• Developing real-time dashboards that demonstrate the role of GBS in optimizing working capital and cash flow

Candace Dingmann, COO, Lifepoint Health

Traditional KPIs like "cost per invoice" fail to capture the true strategic impact of a mature, tech-enabled GBS organization. This session focuses on defining and tracking high-impact metrics that reflect your contribution to enterprise risk mitigation and business agility.

• Shifting from operational SLAs to "Business Value Metrics" that resonate with the CFO and business unit leaders

• Developing real-time dashboards that demonstrate the role of GBS in optimizing working capital and cash flow

As automation absorbs the transactional layer, your remaining talent must shift toward high-value problem solving and internal consultancy. We’ll look at the specific skill sets needed to manage a hybrid human-digital workforce effectively.

• New models for skills-based career paths that prioritize strategic thinking and data storytelling over process adherence

• Approaches to leadership that foster agility and curiosity in a tech-saturated GBS environment

Panelists:

Richard Payne, Senior Director Finance and Procurement Services, Apogee Enterprises