Candace Dingmann
COO, Lifepoint Business Services LifePoint HealthDAY 2: Monday, September 14, 2026
12:00 PM Part 1: Beyond Benchmarking: Measuring the "Return on Value" (ROV)
Traditional KPIs like "cost per invoice" fail to capture the true strategic impact of a mature, tech-enabled GBS organization. This session focuses on defining and tracking high-impact metrics that reflect your contribution to enterprise risk mitigation and business agility.
• Shifting from operational SLAs to "Business Value Metrics" that resonate with the CFO and business unit leaders
• Developing real-time dashboards that demonstrate the role of GBS in optimizing working capital and cash flow
Candace Dingmann, COO, Lifepoint Health
12:30 PM Part 2: Beyond Benchmarking: Measuring the "Return on Value" (ROV)
Traditional KPIs like "cost per invoice" fail to capture the true strategic impact of a mature, tech-enabled GBS organization. This session focuses on defining and tracking high-impact metrics that reflect your contribution to enterprise risk mitigation and business agility.
• Shifting from operational SLAs to "Business Value Metrics" that resonate with the CFO and business unit leaders
• Developing real-time dashboards that demonstrate the role of GBS in optimizing working capital and cash flow
Check out the incredible speaker line-up to see who will be joining Candace.
Download The Latest AgendaIn Partnership With:
QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com
©2026 IQPC. All rights reserved.
