Marcelo Quiros

Procure to Pay Global Process Owner Zoetis

DAY 2: Monday, September 15, 2025

11:30 AM Redefining Customer-Centricity in GBS: From Service Delivery to Strategic Partnership

For GBS leaders, shifting from traditional service delivery to true partnership is critical to driving long-term business value. This session will explore how to align services with strategic business needs, leverage AI for personalization, and implement real-time feedback mechanisms to create a responsive, future-ready service model. •   Evolve from transactional service models to integrated, value-driving partnerships •   Use advanced technologies to deliver tailored, responsive services that drive loyalty and growth

Check out the incredible speaker line-up to see who will be joining Marcelo.

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