Beyond Cost-Cutting: Expanding Shared Services in Higher Education

Beyond Cost-Cutting: Expanding Shared Services in Higher Education

Universities are under increasing pressure to do more with less - rising costs, declining enrollment, and operational inefficiencies make it clear that the traditional decentralized model is no longer sustainable. Shared Services Centers (SSCs) offer a solution but expanding them beyond HR and IT requires strategic planning, stakeholder buy-in, and the right technology.

In this article, we explore:

  • Why SSC expansion is no longer optional - and what’s driving institutions to act now
  • The key benefits of scaling Shared Services beyond administrative functions
  • The biggest challenges institutions face - from faculty resistance to governance complexity
  • Proven strategies and case studies from universities successfully expanding SSCs

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