Making Change Stick in Higher Ed Shared Services
Higher ed shared services teams often face resistance when a new travel rule, procurement workflow, software rollout, or approval path changes daily work. The strongest guidance comes from leaders who have managed those changes on campus and can explain what worked.
We've put together a new article featuring Dan Melchior of San Diego State University and Dr. Casilda Clarich of The University of Texas System. It covers:
- How to prepare campus stakeholders before rollout
- How to keep leadership support visible after launch
- How to measure cycle time, rework, repeated questions, and time returned to student-facing staff
Click here to have the article emailed to you.
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