Succession Risk Starts Before Someone Resigns
Higher ed shared services teams can appear fully staffed while key process knowledge, approval authority, or service coverage still depends on one person. The strongest succession plans start earlier, with accurate recruitment, practical development assignments, and regular reviews of who can step into critical responsibilities.
We've put together a new article featuring Ria Ames, AVP, Shared Services at the University of Alberta. It covers:
- How to identify succession risk during recruitment and probation
- How to use acting assignments to test readiness and employee interest
- How to review coverage gaps as roles, systems, and staffing change
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