Louis Dematteo

Business Manager III Supervisor - Shared Services Center Rutgers University - Camden

Main Day Two: Thursday, September 17, 2026

1:30 PM Building a Culture of Feedback and Engagement

Shared services transformation succeeds when staff feel heard, valued, and involved in the process. This session explores structured and informal approaches for gathering employee feedback and translating it into action. By developing open communication channels and demonstrating responsiveness, higher education leaders can boost morale, reduce turnover, and improve service quality across the organization.

Explore proven methods for collecting and interpreting staff input at scale
Learn how to close the feedback loop by demonstrating transparency and responsiveness
Discover ways to embed active listening into team meetings, performance discussions, and change initiatives

Check out the incredible speaker line-up to see who will be joining Louis.

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