22 - 23 July, 2019

Shared Services & Outsourcing Summit Canada Blog

Improve Your Organization's Customer Experience in Three Easy Steps

By: Kannan Rajagopal

We spoke with Kannan Rajagopal, Lead, IT Strategy and Transformations at BMO Capital Markets, to hear his "words of wisdom" on how you can improve your organization's customer experience in three easy steps.

Setting up a Continuous Improvement CoE to Accelerate the Growth of Your Shared Services

By: Robert Phillips

Ahead of the Summit, we spoke with Robert Phillips to hear his "words of wisdom" for setting up a continuous improvement CoE to accelerate the growth of your shared services.