22 - 23 July, 2019
Toronto

Main Conference Day 2 | Tuesday, July 23, 2019

Start of Main Conference Day Two

9:30 am - 9:40 am Main Conference Registration

9:40 am - 9:45 am Opening Remarks

Day 2: Part 4 - Harnessing Digital Enterprise Transformation and IA for Your Shared Services Model

9:45 am - 10:30 am Panel: Automation Everywhere; Managing the Change Related to a Digital Workforce

Robert Rejano, RPA Lead at Celestica

Robert Rejano

RPA Lead
Celestica

10:30 am - 11:15 am Case Study - How Intelligent Automation works within a Shared Services Model

Jaspreet Kaur Mann, Manager, Employee Records & Benefits at Provincial Health Services Authority

Jaspreet Kaur Mann

Manager, Employee Records & Benefits
Provincial Health Services Authority

11:15 am - 11:45 am Morning Coffee Break and Business Card Exchange

11:45 am - 12:30 pm Technology Update: What Impact is RPA having on Shared Services?

12:30 pm - 1:30 pm Networking Luncheon

INTERACTIVE DISCUSSION GROUPS

IDG 1

1:30 pm - 2:15 pm Supply Chain Shared Services
Marjorie Hechavarria, Director Shared Services at John Hancock Financial Services

Marjorie Hechavarria

Director Shared Services
John Hancock Financial Services

IDG 3

1:30 pm - 2:15 pm Finance & Accounting Shared Services
Lee Rubinoff, Senior Director at Global Business Services (GBS) Celestica, Inc.

Lee Rubinoff

Senior Director
Global Business Services (GBS) Celestica, Inc.

IDG 4

1:30 pm - 2:15 pm Banking Shared Services

Day 2: Part 5 - What Lies Ahead? Predicting the Future

2:15 pm - 3:00 pm Panel: The Future of Shared Services- What does the next 12 months hold & What are the essential strategies you need to know for 2020?

Marjorie Hechavarria, Director Shared Services at John Hancock Financial Services

Marjorie Hechavarria

Director Shared Services
John Hancock Financial Services

Jonathan Rasiah, AVP Workforce Management at TD

Jonathan Rasiah

AVP Workforce Management
TD

3:00 pm - 3:30 pm Afternoon Refreshment Break

3:30 pm - 4:15 pm Case Study: TOTAL RELATIONSHIP MANAGEMENT: The complex challenges of balancing the priorities and expectations of multiple "client" groups, both today and into the future.

Judy Ross, Vice President-Enterprise Services at Service New Brunswick

Judy Ross

Vice President-Enterprise Services
Service New Brunswick

Lesley Aussant, Executive Director- Strategy and Organizational Performance at Service New Brunswick

Lesley Aussant

Executive Director- Strategy and Organizational Performance
Service New Brunswick

4:15 pm - 5:00 pm Devops & Scaled Agile: Becoming unglued - You finally got it together, now how do you break apart for a sustainable future?

5:00 pm - Closing Remarks

End of Conference