April 26: Day Two

9:00 am - 9:30 am How Shared Services Can Improve & Create Value Through ESG Initiatives

Abhinav Garg - SVP – Head Strategy & Change (Shared Services), AXA XL

ESG (Environmental, Social and Governance) initiatives are being driven from multiple angles. From an employer’s perspective they help attract talent, whilst from a governance standpoint; regulators and policy makers are demanding higher standards of sustainability and quality of employment to help them solve social problems such as pollution and inequality.  There is also strong evidence ESG initiatives can assist with topline growth! Shared Services is in a great position to help drive ESG governance within their organization and we’ve gathered a panel of experts to share ideas on how to get started:

·       How ESG can help with talent acquisition and employee motivation

·       Looking at current ESG initiatives and how they’re driving value within the organization

·       How can we increase sustainability in our supply-chain

·       Conducting an ESG assessment and figuring out metrics to track

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Abhinav Garg

SVP – Head Strategy & Change (Shared Services)
AXA XL


10:45 am - 11:15 am Live SSO Next Podcast, GBS Careers Corner: How to Get Ahead In Your GBS Career

Deborah Kops - Founder, Sourcing Change

Since its inception in the 90s, the opportunities available within a GBS career have multiplied. This applies not only in terms of new and exiting roles (e.g. data analytics and digital transformation), but as a route to strategic leadership, international travel and a job description which is varied and ever-changing. But how do you get noticed in this dynamic and competitive space and how do you harness the opportunities a GBS career can offer. In this session we talk to one GBS leader about their own career and their advice for the future, including:

·       Essential skills the next generation of GBS leaders must develop

·       Advice for getting noticed and progressing your GBS career

·       Different GBS career paths and the options available to you

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Deborah Kops

Founder
Sourcing Change


11:30 am - 12:00 pm A Can't Miss! The 2023 State of the Shared Services & GBS Industry Survey Highlights & Trends

Tom Bangemann - Head of Data Development & Research, SSON Research & Analytics

SSON Research & Analytics shares highlights, trends and interpretation of survey data from the State of the Industry Survey & Report 2023. In this session, we explore trends in operating model, location considerations, technology adoption, CX and EX, among other topics. 



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Tom Bangemann

Head of Data Development & Research
SSON Research & Analytics


12:15 pm - 12:45 pm Unleashing The Full Potential Of Intelligent Automation: The Playbook For Creating A Large Digital Workforce

Chris Thilburg - US Country Manager, Symphonylam
Patricia Camilo Vilela - CoE Leader VVCO, Volkswagen Caminhões e Ônibus
Jarbas Carvalho - CoE Leader VVCO, VVCO




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Chris Thilburg

US Country Manager
Symphonylam

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Patricia Camilo Vilela

CoE Leader VVCO
Volkswagen Caminhões e Ônibus

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Jarbas Carvalho

CoE Leader VVCO
VVCO


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