Joseph Craughan

We know the promises of enterprise-wide digital transformation to deliver process & delivery excellence. The technologies exist. But whilst we can implement that technology, how can we truly integrate effectively to realise the maximum benefit?

In this keynote opening panel, we ask GBS & Shared Services Leaders how they are balancing the need to improve particular business services whilst also evaluating the impact and overall benefit to the enterprise as a whole.

·      In what areas is the gap between the promise of process efficiency the greatest?

·      Discover the fundamental factors you need to have in place to ensure a technological innovation can be as successful as possible

·      Where are GBS & Shared Services Leaders seeing the greatest benefits from leveraging digital innovation?

·      Learn how to balance the potential benefits of technological implementation with any collateral impacts caused by the process of integration

·      How can you go about identifying ‘the next great leap forward’? In what ways are we evaluating the potential benefits of digital innovations?

With the digital agenda gathering pace, how can we create a system which is better organised and augmented around our people?

In this keynote closing panel for Day One, we ask senior Shared Services & GBS leaders how they are identifying the next steps in their transformation journey.

·      Explore the new priorities for Shared Services & GBS when it comes to digital adoption and implementation

·      What does a pragmatic, risk-based approach to digital adoption look like in practice?

·      Discover pathways to implementation that allow you to assess the promised benefits before implementing at scale

·      In what ways are senior leaders reducing the timescales between implementing innovations and seeing the benefit?

·      How can you cut through the technical complexity of the new digital era and crystalise the overarching benefit of an innovation to the enterprise?