Agenda Day 1


11:30 am - 11:35 am CET Chairperson’s Opening Remarks

11:40 am - 11:55 am CET Virtual Village: Interactive Networking Session

11:55 am - 12:30 pm CET INTERACTIVE OPENING KEYNOTE PANEL: How will GBS and Shared Services operate post Covid-19 and be the engine of business wide transformation

Helen Emmett - Senior Vice President, Global Finance Services Operations, Experian
Manoj Kalra - Senior Vice President, DSM Group Business Services (GBS)
Edoardo Peniche - Managing Director, Avis Budget Group, Global Shared Services

Industry wide transformation, now even more forced by the COVID-19 crisis, is challenging many companies to come up with a completely new vision for future growth. Today’s companies compete based on their level of ability to change at speed. How can GBS Leaders support new business strategies and speed up the transformation of the entire company?


Hear from top level GBS and Shared Services Leaders as they discuss how they are responding to current market developments:


  • Providing Insight as a Service: becoming the data hub and nerve centre which supports business strategy decision making
  • Establishing touchless (E2E) processing: increasing digital and automation to achieve operational resilience and cost efficiency
  • Switching to virtual operations: establishing remote & agile as the new normal to support a next-gen GBS operating model
  • Focusing on Customer needs: designing customer centric operations – external and internal customers
  • Putting human resources at the centre: create a talent nucleus for the successful business of tomorrow
  • Supporting new business strategies: continuously challenging the status quo and driving step change through co-innovation with leading start-ups and technology providers
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Helen Emmett

Senior Vice President, Global Finance Services Operations
Experian

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Manoj Kalra

Senior Vice President
DSM Group Business Services (GBS)

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Edoardo Peniche

Managing Director
Avis Budget Group, Global Shared Services

12:30 pm - 1:00 pm CET INTERACTIVE PRESENTATION WITH Q&A: The GBS development journey at Siemens: Becoming a partner of choice organization

Alexander Thielmann - Senior Vice President, Siemens Shared Services

Siemens have revitalised and further developed their approach to GBS through transitioning from a Shared Service centre, to becoming a Partner of Choice to the business. Through adding services to their GBS model, focusing on end-to-end delivery, and being the engine of digital transformation, Siemens GBS has changed their interaction with their customers, and how they deliver value every day. Join Alexander on this presentation and Q&A session as he shares:

  • The Siemens GBS journey – becoming a multi-faceted, multi stack Partner to the business
  • Placing digital at the core of the GBS strategy for elevated results
  • How to set up and deliver truly End-to-End services and results to the business
  • Customer satisfaction and culture alignment – how these work hand in hand for a truly elevated partnership with the business 
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Alexander Thielmann

Senior Vice President
Siemens Shared Services

1:00 pm - 1:30 pm CET INTERACTIVE PRESENTATION WITH Q&A: Between Robotics, Workflow Systems and Process Optimisation: How to Lead a Digital Transformation

Sergei Holmeckis - Managing Director, Deutsche Telekom Services Europe Czech Republic
Kateřina Hložková - Head of Data Analytics, Deutsche Telekom Services Europe Czech Republic

Digital services, particularly intelligent automation, ranging from RPA to AI has exponentially increased in importance as we navigate the new shared services landscape.


Join this session to investigate how SSC’s are rapidly taking advantage of the full range of intelligent automation solutions to deliver the digitised services delivery model that the current situation demands, plus build immunity to future crises.

  • Couple automation with intelligence for maximum results
  • Strategise and conceptualise the full range of IA tools for your business to deploy
  • Scale intelligent automation globally through the strategic and digital lens
  • Deliver rapid intelligent automation changes - Hear top tips for change management
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Sergei Holmeckis

Managing Director
Deutsche Telekom Services Europe Czech Republic

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Kateřina Hložková

Head of Data Analytics
Deutsche Telekom Services Europe Czech Republic

1:35 pm - 2:05 pm CET One-To-One Business Meetings

Please check your diary to see if you have a meeting scheduled at this time

2:10 pm - 3:10 pm CET Virtual Interactive Discussion Groups

How does it work? This is a 60 minute discussion on the topic of your choosing, and a chance to hear and interact with peers, while sharing your own expertise.


For pre-selection, please see the online portal.


Virtual Interactive Discussion Group A: Disrupt with digitalisation: Create your digitally enabled agile service agenda for customer-driven shared services


Virtual Interactive Discussion Group B: Reimagine and recreate GBS for the future: Create partnership powered operations


Virtual Interactive Discussion Group C: Re-examining your Operating Model as your SSC moves up the value-curve

3:15 pm - 3:45 pm CET One-To-One Business Meetings

Please check your diary to see if you have a meeting scheduled at this time

3:50 pm - 4:20 pm CET INTERACTIVE PRESENTATION WITH Q&A: Future is Today: Re-imagine and recreating a Solutions oriented GBS organisation

Sanjay Patel - Senior Vice President and Global Head of Takeda Business Solutions, Takeda
  • Recreate the new vision for GBS organisation to become a solution centre and true business partner: leading the culture change
  • Develop a new GBS organisational structure and delivery model to support the vision
  • How has COVID both challenged us to accelerate our approach and provided us with a unique opportunity
  • Driving digital innovation by democratizing automation
  • Establishing data centricity by focusing on quality and governance
  • Emphasizing a people experience by creating rewarding customer experiences and engaging Business Partnering
  • Building an agile and diverse team by creating exciting careers and a strong cohesive culture
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Sanjay Patel

Senior Vice President and Global Head of Takeda Business Solutions
Takeda

4:20 pm - 5:00 pm CET INTERACTIVE PANEL DISCUSSION WITH Q&A: Global Business Services Transformation – Driving Forward to GBS Maturity

Sanjay Patel - Senior Vice President and Global Head of Takeda Business Solutions, Takeda
Maciej Piwowarczyk - VP Business Services, Discovery
Salvatore Russo - GBS Strategy Director, AstraZeneca

How can GBS leaders transform their operations to maximise agility, flexibility, and both in the bottom and the top line? In this session, hear from GBS leaders who are on the road to GBS maturity. Discuss what the catalyst to transform from “SSO” to “GBS”, the challenges, the tips tricks to realise the benefits to time and to scale.


Discussion points will include:

  • What are the central pillars of any successful GBS strategy, and has it changed in the Covid era?
  • What makes a GBS world-class?
  • Can you have a single, standardised service and personalised service excellence? Is there a trade off?
  • What are the key hurdles to GBS success?
  • Setting-up and winding down managing relationships with business units 
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Sanjay Patel

Senior Vice President and Global Head of Takeda Business Solutions
Takeda

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Maciej Piwowarczyk

VP Business Services
Discovery

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Salvatore Russo

GBS Strategy Director
AstraZeneca

5:00 pm - 5:15 pm CET Chairperson’s Closing Remarks and End of Virtual Exchange Day One