We tend to answer value creation with function expansion. Yet in the current business environment, we need to truly push for innovative ways to add value and help the business have a strong bounce back. We must dig deep into our creative brain to find brand new answers and this panel will do just that.
Join the panel members and explore:
Digital services, particularly intelligent automation, ranging from RPA to AI has exponentially increased in importance as we navigate the new shared services landscape.
Join this session to investigate how SSC’s are rapidly taking advantage of the full range of intelligent automation solutions to deliver the digitised services delivery model that the current situation demands, plus build immunity to future crises.
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How does it work? This is a 60 minute discussion on the topic of your choosing, and a chance to hear and interact with peers, while sharing your own expertise
Virtual Interactive Discussion Group D: Coupling automation with intelligence to unleash transformation and growth
Virtual Interactive Discussion Group E: Wider and deeper services: Evolving beyond the back-office box
Virtual Interactive Discussion Group F: Strike the ultimate GBS balance: Solution Provider vs Business Partner
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SSC/GBS Industry is changing as the value proposition moves from “cost and time” to “control, partnership and automation” driving better business outcomes. This requires integrating customer centric processes with experience driven operational excellence; sets new expectations for agile support, right sourcing services and augmenting with digitally enabled work.
Join this session to hear from McDonald’s as they share how they are achieving their vision to be a valued business partner and world-class GBS organised through focus on excellence in people, services and execution.
GBS and shared services are about people. During a global crisis, the first priority for all shared services leaders is to focus on is the wellbeing of their employees. Join this interactive session to zoom into key strategies you can implement to ensure the physical and psychological wellbeing of your people.
We will discuss: