20 - 21 January, 2021
| Virtual Exchange Europe | 100% Online
TIME ZONE: CET
TIME ZONE: CET
Agenda Day 2
12:00 pm - 12:05 pm
CET
Chairperson’s Opening Remarks
12:10 pm - 12:25 pm
CET
Virtual Village: Interactive Networking Session
12:30 pm - 1:00 pm
CET
ASK THE EXPERTS PANEL: Services Expansion: Maximising New Opportunities to Drive Business Resilience, Innovation and Growth
Carlo Peretti -
Vice President Finance - Global Director Business Shared Services Program,
LafargeHolcim
Lars Hansen - Managing Director, Daimler Group Services
Andrea Schaffell - Director, Shared Services, ENGIE
Lars Hansen - Managing Director, Daimler Group Services
We tend to answer value creation with function expansion. Yet in the current business environment, we need to truly push for innovative ways to add value and help the business have a strong bounce back. We must dig deep into our creative brain to find brand new answers and this panel will do just that.
Join the panel members and explore:
- Brand new services we can offer to support company strategy, weather crisis and drive growth
- Opportunities for growth and expansion
- What can we do with the data and information we have collected?
- How we can predict business requirements and get ahead of them?
- How we can navigate internal politics, develop trust in operations and create a change management strategy to manage transition smoothly
Carlo Peretti
Vice President Finance - Global Director Business Shared Services ProgramLafargeHolcim
1:00 pm - 1:30 pm
CET
INTERACTIVE PANEL WITH Q&A: Utilising intelligent automation to deliver a digitised service delivery model
Vanessa Gleason -
Vice President – Strategy and Relationship Management,
Takeda
Dr. Thorben Finken - Managing Director & Chief Administrative Officer EMEA, Olympus Europa
Digital services, particularly intelligent automation, ranging from RPA to AI has exponentially increased in importance as we navigate the new shared services landscape.
Join this session to investigate how SSC’s are rapidly taking advantage of the full range of intelligent automation solutions to deliver the digitised services delivery model that the current situation demands, plus build immunity to future crises.
- Couple automation with intelligence for maximum results
- Strategise and conceptualise the full range of IA tools for your business to deploy
- Scale intelligent automation globally through the strategic and digital lens
- Deliver rapid intelligent automation changes - Hear top tips for change management
1:35 pm - 2:05 pm
CET
One-To-One Business Meetings
Please check your diary to see if you have a meeting scheduled at this time
2:10 pm - 3:10 pm
CET
Virtual Interactive Discussion Groups
How does it work? This is a 60 minute discussion on the topic of your choosing, and a chance to hear and interact with peers, while sharing your own expertise
Virtual Interactive Discussion Group D: Coupling automation with intelligence to unleash transformation and growth
Virtual Interactive Discussion Group E: Wider and deeper services: Evolving beyond the back-office box
Virtual Interactive Discussion Group F: Strike the ultimate GBS balance: Solution Provider vs Business Partner
3:15 pm - 3:45 pm
CET
One-To-One Business Meetings
Please check your diary to see if you have a meeting scheduled at this time
3:50 pm - 4:20 pm
CET
INTERACTIVE PRESENTATION WITH Q&A: From strategy to execution: Transforming McDonald's global business services
Alex Fraser -
Senior Director, Global Business Services Finance,
McDonald's
Jennifer Sturch - GBS Finance Leader, McDonald's
SSC/GBS Industry is changing as the value proposition moves from “cost and time” to “control, partnership and automation” driving better business outcomes. This requires integrating customer centric processes with experience driven operational excellence; sets new expectations for agile support, right sourcing services and augmenting with digitally enabled work.
Join this session to hear from McDonald’s as they share how they are achieving their vision to be a valued business partner and world-class GBS organised through focus on excellence in people, services and execution.
- Pathways to a successful transformational change program with lasting results
- Responding to 2020: Building, implementing and delivering a virtual operating model
- Increasing agility and results through combining people, process and technology strategy
- The employee experience: what needs to change in the Covid era
4:20 pm - 5:00 pm
CET
INTERACTIVE PANEL DISCUSSION WITH Q&A: People First. Culture, Engagement, and Performance through Crisis and Beyond
Paul Bryanhill -
Vice President Finance Operations,
NBC Universal
Will James - Finance Regional Shared Service Centre Lead, AVEVA
Roland Pac - Director, Coty Shared Service, COTY
Maciej Piwowarczyk - VP Business Services, Discovery
GBS and shared services are about people. During a global crisis, the first priority for all shared services leaders is to focus on is the wellbeing of their employees. Join this interactive session to zoom into key strategies you can implement to ensure the physical and psychological wellbeing of your people.
We will discuss:
- The power of the developing a people first strategy
- How to develop effective learning and training opportunities for career advancement
- How GBS can build a strong pipeline and become the talent incubator for the company
