Agenda Day 2


12:00 pm - 12:05 pm CET Chairperson’s Opening Remarks

12:10 pm - 12:25 pm CET Virtual Village: Interactive Networking Session

We tend to answer value creation with function expansion. Yet in the current business environment, we need to truly push for innovative ways to add value and help the business have a strong bounce back. We must dig deep into our creative brain to find brand new answers and this panel will do just that.


Join the panel members and explore:

  • Brand new services we can offer to support company strategy, weather crisis and drive growth
  • Opportunities for growth and expansion
  • What can we do with the data and information we have collected?
  • How we can predict business requirements and get ahead of them?
  • How we can navigate internal politics, develop trust in operations and create a change management strategy to manage transition smoothly
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Carlo Peretti

Vice President Finance - Global Director Business Shared Services Program
LafargeHolcim

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Lars Hansen

Managing Director
Daimler Group Services

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Andrea Schaffell

Director, Shared Services
ENGIE

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Lars Hansen

Managing Director
Daimler Group Services

1:00 pm - 1:30 pm CET INTERACTIVE PANEL WITH Q&A: Utilising intelligent automation to deliver a digitised service delivery model

Dr. Thorben Finken - Managing Director & Chief Administrative Officer EMEA, Olympus Europa
Sanjay Patel - Senior Vice President and Global Head of Takeda Business Solutions, Takeda

Digital services, particularly intelligent automation, ranging from RPA to AI has exponentially increased in importance as we navigate the new shared services landscape.


Join this session to investigate how SSC’s are rapidly taking advantage of the full range of intelligent automation solutions to deliver the digitised services delivery model that the current situation demands, plus build immunity to future crises.

  • Couple automation with intelligence for maximum results
  • Strategise and conceptualise the full range of IA tools for your business to deploy
  • Scale intelligent automation globally through the strategic and digital lens
  • Deliver rapid intelligent automation changes - Hear top tips for change management
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Dr. Thorben Finken

Managing Director & Chief Administrative Officer EMEA
Olympus Europa

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Sanjay Patel

Senior Vice President and Global Head of Takeda Business Solutions
Takeda

1:35 pm - 2:05 pm CET One-To-One Business Meetings

Please check your diary to see if you have a meeting scheduled at this time

2:10 pm - 3:10 pm CET Virtual Interactive Discussion Groups

How does it work? This is a 60 minute discussion on the topic of your choosing, and a chance to hear and interact with peers, while sharing your own expertise


Virtual Interactive Discussion Group D: Coupling automation with intelligence to unleash transformation and growth


Virtual Interactive Discussion Group E: Wider and deeper services: Evolving beyond the back-office box


Virtual Interactive Discussion Group F: Strike the ultimate GBS balance: Solution Provider vs Business Partner

3:15 pm - 3:45 pm CET One-To-One Business Meetings

Please check your diary to see if you have a meeting scheduled at this time

3:50 pm - 4:20 pm CET INTERACTIVE PRESENTATION WITH Q&A: From strategy to execution: Transforming McDonald's global business services

Alex Fraser - Senior Director, Global Business Services Finance, McDonald's
Jennifer Sturch - GBS Finance Leader, McDonald's

SSC/GBS Industry is changing as the value proposition moves from “cost and time” to “control, partnership and automation” driving better business outcomes. This requires integrating customer centric processes with experience driven operational excellence; sets new expectations for agile support, right sourcing services and augmenting with digitally enabled work.

 

Join this session to hear from McDonald’s as they share how they are achieving their vision to be a valued business partner and world-class GBS organised through focus on excellence in people, services and execution.


  • Pathways to a successful transformational change program with lasting results
  • Responding to 2020: Building, implementing and delivering a virtual operating model
  • Increasing agility and results through combining people, process and technology strategy
  • The employee experience: what needs to change in the Covid era
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Alex Fraser

Senior Director, Global Business Services Finance
McDonald's

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Jennifer Sturch

GBS Finance Leader
McDonald's

GBS and shared services are about people. During a global crisis, the first priority for all shared services leaders is to focus on is the wellbeing of their employees. Join this interactive session to zoom into key strategies you can implement to ensure the physical and psychological wellbeing of your people.


We will discuss:

  • The power of the developing a people first strategy
  • How to develop effective learning and training opportunities for career advancement
  • How GBS can build a strong pipeline and become the talent incubator for the company
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Paul Bryanhill

Vice President Finance Operations
NBC Universal

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Will James

Finance Regional Shared Service Centre Lead
AVEVA

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Roland Pac

Managing Director, COTY Shared Service Centre
COTY

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Maciej Piwowarczyk

VP Business Services
Discovery

5:00 pm - 5:15 pm CET Chairperson’s Closing Remarks and End of Virtual Exchange