In recent years, there has been a significant shift towards data-driven transformation and generative AI within shared services and GBS. 

The rise in data-driven transformation has enabled organisations to leverage data insights to improve business operations, increase efficiency, and reduce costs. Additionally, generative AI is emerging as a key technology that enables shared services and GBS to deliver better insights, faster and more accurate decision-making, and improved customer experiences. 

Despite the many benefits of data-driven transformation and generative AI, there are also significant challenges that must be addressed, such as data quality and security concerns and/or integration with existing technologies/systems. 

These areas are rapidly evolving, and organisations that can effectively leverage these will have a significant competitive advantage in the market and be able to transform into a truly intelligent GBS. 

Ahead of this year’s Shared Services and Outsourcing Week Europe Autumn 2023, this report highlights our global state-of-industry results and focuses on the impact of data-driven transformation and generative AI on the future of shared services & GBS, to help you unlock value through process, intelligence & customer centricity. 

This report will provide you with the unique opportunity to explore where companies are in their data-driven transformation journey, their overall progress in accelerating data-driven transformation and their readiness to implement generative AI. In addition, we showcase how to overcome the greatest challenges with accelerating data-driven transformation and generative AI, key success factors and top advice for leaders looking to accelerate data-driven transformation and generative AI. 

Read the report and discover: 

• Where leading organisations are in their data-driven transformation journey 
• Organisation’s overall progress in accelerating data-driven transformation 
• Organisation’s readiness to implement generative AI 
• The greatest challenges with accelerating data-driven transformation and implementing generative AI, and how to overcome these challenges 
• Key success factors for accelerating data-driven transformation and generative AI 
• Top advice for leaders looking to accelerate data-driven transformation and generative AI 
• The impact of generative AI on the future of data-driven transformation within shared services & GBS 

Download the full report here! >>>