END-TO-END VALUE CREATION:
DRIVING MEASURABLE VALUE BEYOND COST-CUTTING TOWARDS STRATEGIC IMPACT
EUROPE’S NO.1 SHARED SERVICES & GBS EVENT:
350+ senior leaders. One focused conversation on value.
A huge thank you to everyone who joined us at Shared Services & Outsourcing Week Autumn in Amsterdam! In 2025, we brought together an exclusive group of over 350 senior leaders in Shared Services, GBS, and industry innovation from the heart of Europe’s headquarters market.
This focused and intimate gathering was charged with energy and forward-thinking discussions about how to create measurable, end-to-end value.
Relive the highlights and take the insights further in our Post-Event Report, capturing the moments, themes, and impact that defined the event. Download your copy today.
SSOW AUTUMN 2025 EVENT HIGHLIGHTS
THE SHARED SERVICES & GBS PIONEERS WHO LED US IN 2025
Kamila Grembowicz
Head of Global Business Solutions
Astellas Pharma
Hugh O'Neill
Manager, Solutions Consulting
FloQast
Herman Weber
Group Controller
adapa Group
Mary Flynn Barton
Chief Revenue Officer
Medius
Marc Stromberg
Co-Founder and Key Account Manager
GBTEC
Dorit Shami
Senior Director, Head of Finance GBS
Teva Pharmaceutical Industries
Maneesh Bhaseen
Global Financial Controller (GFS)
Reckitt
Elena Homescu
Controlling Management Lead
Allianz Services
Ian Doherty
Strategy Director
AstraZeneca
Dan French
CEO
Consider Solutions
Leonardo Satellé
Global Finance Systems & R2R Global Services
PageGroup
Phil Bailey
Director, Product Specialist
Thomson Reuters
Steve Bourne
Senior Finance Director
PageGroup
Gabriela Stanakova
Sr Director, GBS Global Source-To-Pay (STP) Global Operations
Kimberly-Clark
Susanne Dreyer
Global Head and Vice President of Business Operations
Shell
Malgorzata Figaszewska
Director Finance and Transformation, Global SSC
Franklin Templeton
Marc Sauty
Transformation Director
Sodexo
Rapha Thelemaque
Head of HR Shared Services & Country Operations
Pearson
Patric Somlo
SVP, Corporate Finance
Lonza
Julie Ayres-Smith
Global Process Owner - Order To Cash
Carrier Refrigeration Operation Czech Republic sro
Pieter De Bruijn
VP EMEA ACCOUNTING
Digital Realty
Sibel Ibram
Business Excellence Method Lead R2R
British American Tobacco
Paul Roiter
CEO
Xelix
Mira Mech
Head of Global Finance Capability and SSC
SGS
Aida Issazadeh
International Corporate Partnerships and Alliances - Automated
FIS Global
Steve Rudderham
Head of Global Business Services
Carrier
Kamila Grembowicz
Head of Global Business Solutions
Astellas Pharma
Llerko Pino
Manager Purchase to Pay
Basic-Fit
Killian McCarthy
Global Sales Director
SoftCo
Conor Gilsenan
Head of Sales Europe
FIS Global
Adriaan Bos
Director of Finance
Basic-Fit
Charles Richardson
Strategy & Transformation Director - Integrated Shared Services
Coca-Cola EuroPacific Partners
Lambert Hogenhout
Chief Data and AI
United nations
Aida Issazadeh
International Corporate Partnerships and Alliances - Automated
FIS Global
John Kidd
CTO and EVP of Data Strategy and IT Innovation
FlexTecs
Theo Van Dijk
Global Business Services - R2R Solutions Director
Danone
Tomasz Meksula
GBS Program Management Lead
ASTELLAS PHARMA INC.
Jennifer Chard
Chief Executive Officer, Defence Business Services & SRO for Corporate Services
Ministry of Defence
George Sugden
Sales Specialist
Thomson Reuters
Victoria Slowikowska
Partner
KPMG LLP
Candice Sieg
Partner, Global GBS and Outsourcing Advisory Lead
KPMG
Amanda Booker
Vice President, Global Sales, Operations & Payments (COO)
TheFork, a TripAdvisor company
Sławomir Drygas
Global Strategy
3M
Alfons van den Heuvel
Global Head of Financial Services
ASML
Chris Gunning
Global Enablement Lead, Global Finance Operations
NIQ
Ilkka Lagerstrom
Vice President, People Operations & Talent Acquisition
Konecranes
Steve Rudderham
Head of Global Business Services
Carrier
Damilola Atoyegbe
Finance Manager, EMEA Regional Process Owner C2C
Baxter International Inc.
Michael van der Steen
Advisor
SSON Research & Analytics
Deborah Kops
Principal
Sourcing Change
Juan Stein
Senior Social Marketing Manager Xbox
Microsoft
Rich Gosling
Vice-President Weir Business Services
The Weir Group
Bill Jolly
SVP, Global Business Services
Bayer Global
Lizzy Bowling
Head of Global Performance Management, GBS
Astellas Pharma Europe
Jacqueline McGirr
VP Global Change and Employee Experience Global Business Services
Kerry Group Plc
Jan Nikus
Vice President KONE Business Services
KONE, Inc.
Mira Viswanathan
Interim Programme Director - Business Services
PIB Group
Yanina Ruskova
Gbs, Process & Reporting Head of Strategy
IDEXX
Jakub Wojdat
Senior Director Finance / Global Head of Finance Shared Services
TE Connectivity
Karsten Kloppenburg
Vice President - Global Service Delivery Financial Accounting & Taxes
Bayer
Abhishek Kaushal
Global Director HR - Services Expertise
ASML Netherlands B.V.
Phil Priest
Senior Vice President, Global Business Services
Rolls-Royce
Sema Fongod
International Corporate Partnerships and Alliances Leader
FIS
James Michael David
GBS Strategy Director
AstraZeneca
Rakesh Sangani
Chief Executive Officer and Founder
Proservartner
Inga Donets
Modern Finance Corporate Champ
Microsoft
Steve Fox
Process Excellence Leader
Consider Solutions
Carol Roncagliolo
Head of Global Shared Services
Barnes Group, Inc
Nadine Fischer
Director Source to Pay Governance
Adidas
Natalia Fernandez Cortes
Change Management Lead
Just Eat Takeaway.com
Piotr Wilk
Head of Operational Excellence
Heineken
Katarzyna Zalewska
Bruker Business Support Center Director
Bruker
Peter Cousins
Head of Finance Transformation and Business Services
Marks And Spencer
Stefan Deaconu
Global Finance Services Manager - Vendor Strategy & Governance
Reckitt Benckiser
Ines Burmeister
Head of Transition Office, Corporate Business Services
Phoenix Group
Wojciech Iwanczak
Former Digital HR Director
Schneider Electric
Serge De Vos
Global Head of Business Services
The Kraft Heinz Company
Barbara Hodge
Global Digital Content
SSON Research & Analytics
Tom Bangemann
Head of Data & Development
SSON Research & Analytics
Francesco Tacconi
GPO I2C
Stryker
Hannah Rimington
Global Accounts Payable Director (STS)
MSD (UK) Ltd.
Nadia Hutchinson
Director, Global HR Services and Operations
Cabot
Tuula Tuononen
Global Process Owner, Procurement Excellence
Konecranes
Tamsin Hoborough
Vice President, Integrated Shared Services (ISS/GBS)
Coca-Cola Europacific Partners
Jacob Jensen
Global Services & Solutions - Strategy and Transformation Lead
Syngenta Group
Vanessa Gleason
Global Head Takeda Business Solutions
Takeda
Maciej Kulbat
Process Performance Practice Lead
Astellas Pharma
Jessica Shields
Global Business Services and Global Technical Support
Dexcom
Živilė Kurauskaitė
Chief of Staff
CITCO
Ignacio Madrigal Zuniga
Director, BPE | Source to Settle Optimization & Digital Strategy
MSD Czech Republic s.r.o
James Michael David
GBS Strategy Director
AstraZeneca
Josh Peters
Partner
McKinsey & Company
Mohib Yousufani
Partner and Senior Global Leader of Transformation & Digital
PwC
Sesank Kandalum
Director
BCG
Imran Ahmed
Head of Europe – Business Process Services
WiPro
PODCAST INTERVIEW: The Next Horizon of GBS
In this exclusive interview, Candice Sieg, Partner, Global GBS and Outsourcing Advisory Lead, KPMG – a seasoned leader with over 25 years in the industry – shares how GBS is evolving into a true engine of enterprise value, powered by innovation, data, and AI.
Download the 2025 ATTENDEE SNAPSHOT
Who was in Amsterdam?
Over 300 senior GBS and shared services professionals joined us for SSOW Autumn.
The attendee list boasted 79% of delegates at VP, Director or Head level. With strong participation from Benelux, DACH, UKI, CEE and MENA, the full scope of the European GBS community was represented at the event.
Download the 2025 snapshot to understand who was in the room.
WHAT DID SSOW AUTUMN LOOK LIKE IN 2025?
300+
ATTENDEES
75+
GBS EXPERT SPEAKERS
150
COMPANIES REPRESENTED
50+
SESSIONS
Shared Services & Outsourcing Week Europe Autumn 2026
Event Partners and Sponsors
Lead R2R Partner
Gold Plus Partner
Gold Partners
Silver Partners
Silver Partners
Official Event Lanyard Partner
Bronze Partners
Bronze Partners
Bronze Partners
Bronze Partners
Bronze Partners
SSOW Research Arm
WHat our Attendees had to say
"The event was terrific, super well organised, and I felt very welcome and super well taken care of. The topics were right on, in the plenary sessions and the other sessions that were organised. I also spent quite some time with the vendors in the booths who had really great proposals to make and we have several follow-ups. Super thanks again, and looking forward to the future events.”
“This is the 4th SSOW I have been to and I felt the quality of the speakers overall and presentation content was very high and I was impressed”
“It was an amazing event and all the sessions delivered tremendous value!”
“What an amazing and inspiring experience!”
“So much inspiration from this year’s event in all the discussions and networking”
“Thank you SSON! It was an amazing event and all the sessions delivered tremendous value! It was a great pleasure to join and to speak! See you next time!”
“Thank you to all who have opened the door to their experience and observations. Learning from your examples will hopefully allow us to act faster and better. Lots of food for thought - thanks to you all.”
“It’s an experience that gives you tools to be better”
“Great energy and valuable insights on new technologies and the future of GBS”
“Just attended the Shared Services and Outsourcing Week in Estoril / Portugal. 3 days full of insights and discussions about trends and technology developments in the Shared Services Industry. Very inspirational event #SSOW”
“I enjoyed all the SSOW sessions. Each event I learn new things!”
“Great pleasure to be part of this awesome event!”
“Fantastic event. Looking forward to next year.”
“The SSON event in Lisbon was amazing since I got to meet a lot of people working in different sectors, living the journey of shared services”
“Very dynamic sessions, a lot of food for thought, great speakers! Congratulations to entire SSON team!”
“It’s been terrific...There’s no better way to connect with the GBS and outsourcing world than by being part of SSOW.”
“It’s absolutely vibrant... I dropped a few things to attend because it’s a great opportunity to be among peers. Great energy, great meetings, great sessions... Where else can you get this?”
“Thank you so much for this conference. Well organised in a smaller setting that gave us a chance to network with industry colleagues and submerge in the discussions. Well done!”
“It was an inspiring experience, and it left me feeling energised and ready to implement these new solutions.”
“It’s an extraordinary event. For me, there’s nothing as engaging as connecting with people, listening to their experiences, and building our capability based on their insights.”
“Very diverse—this is what I like the most. Different nationalities, different setups, and plenty of sharing. I used this opportunity to get to know the entire community.”
“I think it’s very important to be part of this vibrant community of over 300 stakeholders and executives, to listen in and understand the challenges and goals they’re addressing.”
Contact The #SSOW Team
In Partnership With:
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 113 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk
©2026 IQPC. All rights reserved.
