END-TO-END VALUE CREATION: 
DRIVING MEASURABLE VALUE BEYOND COST CUTTING TOWARDS STRATEGIC IMPACT

21 - 23 October, 2025 | Postillion Hotel & Convention Centre Amsterdam, Amsterdam, Netherlands
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EUROPE’S NO.1 SHARED SERVICES & GBS EVENT

As shared services evolve beyond cost efficiency, the focus for 2025 is clear: how can we drive measurable, end-to-end value? GBS leaders must go beyond cost reduction to showcase their teams’ full impact on business success. But what exactly is value? With competing definitions and growing complexity, understanding, measuring, and proving value has never been more challenging.

At SSOW Autumn, we’re bridging the gap between strategy and action – delivering practical, measurable outcomes that CXOs can quantify. And we’re taking it a step further by exploring how GBS can pivot to a customer-centric approach by anticipating needs and unlocking new opportunities to add value. Join us this October in our new host city, Amsterdam, for the industry's most important practitioner-led event.

EXPLORE THE EVENT AGENDA

MEET THE SHARED SERVICES & GBS PIONEERS LEADING US IN OCTOBER!

VIEW THE COMPLETE SPEAKER PANEL

HIGHLIGHTS FROM THE 2025 AGENDA 

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CXO PRIORITIES STAGE
Hear from industry-leading CXOs on what they need from their shared service leaders, and what end-to-end value really means to them

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SSOW INNOVATE-A-THON 2025
Compete in a problem-solving challenge to test your skills and collaborate with peers

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PEER INSIGHTS STAGE
Break away from traditional formats and join a stage designed entirely around open collaboration and networking

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AGENTIC AI IN SHARED SERVICES SHOWCASE
Discover how Agentic AI is revolutionising GBS with autonomous decision-making and process optimisation

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GBS REINVENTION PROGRAMME
Discover how forward-thinking GBS teams are shifting from support function to strategic engine

Learn More

HIGHLIGHTS THAT SPEAK FOR THEMSELVES

Curious why SSOW Autumn is one of the most talked-about events in business services? Watch the recap of last year's event to experience the energy, the ideas, and the incredible community that made it unforgettable. It’s just a glimpse of what’s waiting for you in 2025. 

DIVE INTO OUR LATEST CONTENT

[Report] Why GBS Models Fall Apart: The Handbook To Ensuring Your GBS Survival

Access Report

[Case Study] AI in Action: Transforming Theories into Tangible Success Stories

ACCESS REPORT

[Report] The UK & Europe – Digital, Data, & Developing AI: the New Face of GBS

Access Report

WHAT WILL SSOW AUTUMN LOOK LIKE IN 2025?

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300+

ATTENDEES

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75+

GBS EXPERT SPEAKERS

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150

COMPANIES REPRESENTED

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50+

SESSIONS

WHat our Attendees had to say

"The event was terrific, super well organised, and I felt very welcome and super well taken care of. The topics were right on, in the plenary sessions and the other sessions that were organised. I also spent quite some time with the vendors in the booths who had really great proposals to make and we have several follow-ups. Super thanks again, and looking forward to the future events.”

Group Business Services Officer, Mondelez

“This is the 4th SSOW I have been to and I felt the quality of the speakers overall and presentation content was very high and I was impressed”

Head of Shared Services, Computacenter

“Attending the European Shared Services and Outsourcing Week in beautiful Vilnius gave me a lot of insights, learnings, inspiration and a network of fellow passionate shared services professionals. Whichever part of the shared services journey you may be in, this event is definitely worth going to #SSOW.”

Global Process Leader – Purchase to Pay at Sulzer Management

“It was an amazing event and all the sessions delivered tremendous value!”

Finance Director, Barilla Group

“What an amazing and inspiring experience!”

Finance & Accounting Team Leader, SEG Automotive

“So much inspiration from this year’s event in all the discussions and networking”

Global Functional Owner, Apollo Tyres

“Thank you SSON! It was an amazing event and all the sessions delivered tremendous value! It was a great pleasure to join and to speak! See you next time!”

Finance Director, Barilla Group

“Thank you to all who have opened the door to their experience and observations. Learning from your examples will hopefully allow us to act faster and better. Lots of food for thought - thanks to you all.”

Director Service Development & OPEX, Carlsberg Group

“It’s an experience that gives you tools to be better”

Regional Leader, SEG Automotive

“Great energy and valuable insights on new technologies and the future of GBS”


OMV Petrom Global Solutions

“Just attended the Shared Services and Outsourcing Week in Estoril / Portugal. 3 days full of insights and discussions about trends and technology developments in the Shared Services Industry. Very inspirational event #SSOW”

Vice President, DHL

“I enjoyed all the SSOW sessions. Each event I learn new things!”

Senior VP Global Business Services, adidas

“Great pleasure to be part of this awesome event!”

Project Manager at Programme Management Office, Sonae MC

“Fantastic event. Looking forward to next year.”

VP Software EMEA, Apex Analytics

“The SSON event in Lisbon was amazing since I got to meet a lot of people working in different sectors, living the journey of shared services”

Head of Operational Support, AZADEA SSC

“Very dynamic sessions, a lot of food for thought, great speakers! Congratulations to entire SSON team!”

Finance Director, Federal-Mogul Motorparts

Contact The #SSOW Team

Enquire as a Delegate

Harry Green
Head of Delegate Sales

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Enquire as a Sponsor

Sean McVeigh
Partnership Director

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In Partnership With:

Shared Services

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

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