In this blog, we summarise insights from Steve Rudderham, Head of GBS, Carrier, on purpose, talent development, and customer/employee experience. He also shares his thoughts on the evolving role of shared services and GBS in branding, ESG, and sustainability.

In this blog, we summarise insights from Maria Kirillova, Regional Director of Financial Operations, EMEA, Mars, on the maturity and energy within shared services and GBS. She also highlights the challenges with improving processes and creating value through differentiation, rescaling/upskilling employees, and emerging as an influential player in the finance industry, as well as her favourite parts from SSOW Europe 2023.

In this blog, we summarise insights from Kamila Grembowicz, Head GBS Delivery Excellence and Transition, JTI, on her key business investments, the evolution of GBS, and advice for people who are new to shared services.

In this blog, we summarise insights from Deborah Kops, Managing Principal, Sourcing Change on effective stakeholder management, the need for investment in service experience, and the transition from a transactional focus to a capability-driven approach in GBS organisations.

In this blog, we summarise insights from Bobby Abraham, Global VP – Architecture, Change & Transformation, AstraZeneca, on his greatest shared services and GBS challenges, the shift towards people and culture in shared services, and the industry knowledge drain.

SSOW Europe Autumn are thrilled to announce that Athletics superstars Eilish and Liz McColgan will be this year’s inspirational speakers.

GBS and shared services organisations have been focusing their delivery on efficiency and effectiveness for decades. Whilst these areas remain important, the next level of GBS maturity and value delivery will be redefined and driven by experience.

In this blog, we summarise insights from Sanjay Patel, SVP and Global Head of Takeda Business Solutions, Richard Williams, CFO, VP Strategy & Transformation at Mars Global Services and Phil Priest, Senior Vice President Global Business Services at Smith & Nephew, at this year’s SSOW Europe 2022, on how to pivot their strategy and ensure that experience is the focal point of their GBS narrative.

In this blog, we summarise insights from Sanjay Patel, SVP and Global Head of Takeda Business Solutions and Maciej Piwowarczyk, Former Head of GBS at Discovery Inc, on automation from SSON’s Top 20 Most Admired SSOs & GBS at this year’s SSOW Europe 2022, to help you derive real business benefits from crunching the aggregated data of your peer set and beyond.

The world is evolving rapidly – is GBS really keeping up with the pace of change?

In this blog, we summarise a debate session at this year’s SSOW Europe 2022, where Maciej Piwowarczyk, Former Head of GBS at Discovery Inc, and Sumit Mitra, Chief Executive Officer at Tesco Global Business Services and Tesco Bengaluru, talk about the fate of GBS in the next decade.

In this blog, we summarise insights from Sumit Mitra, Chief Executive Officer of Tesco Global Business Services and Tesco Bengaluru, on his presentation at this year’s SSOW Europe 2022, about the reality of industry aspiration and how to become a truly data-driven organisation.

Brian Morgan, Business Growth & Partner Director at Rimilia shares the four key points he took away after attending Shared Services and Outsourcing Week in Prague.

NHS Shared Business Services (NHS SBS) is one of the largest shared services providers in the world, hosting the largest Oracle platform. Over recent years it has been looking at how it can progress on its digital journey. In this exclusive interview with Stephen Sutcliffe, discover how NHS SBS has accelerate new digital business opportunities and how it is scaling existing capabilities.

Offering up an array of technologies and solutions, AI can help businesses in many ways but overcoming the initial complexity of the technology can be off-putting. we sat down with Lasse Rouhianen, the best selling author and AI expert to discover why AI should be the next step in your Shared Service Centre's digital transformation journey.

Before delving into defining what makes finance automation intelligent, a common ground must be acknowledged. Discover the main characteristics that define Aico, intelligent finance automation and control in general.