Simple automation tools are already well-established function within European Shared Services but unfortunately, these technologies have their limitations. Due to this, European shared services are looking towards Intelligent Automation, a more cognitive and responsive technology, to provide new value and solutions.  In this article, we will be looking comparatively at how Intelligent Automation will influence the future of the industry. Discover:

• How shared services will take responsibility and ownership of the automation function
• Why Centres of Excellence are a necessity
• And how Intelligent Automation will aid significant SSC expansion