Global Process Owners (GPOs) have a great influence in steering end-to-end transformation as GBS organisations continue to refine their operational framework. Although automation is a vital aspect of nearly all major transformation initiatives, the GPO’s duties necessitate a thorough grasp of where automation can be applied, which automation platforms have demonstrated the most success, and what proportion of manual and automated input is most advantageous to drive end-to-end transformation and generate value across the entire enterprise. 

Ahead of this year’s Shared Services & Outsourcing Week Europe Autumn 2023, we spoke exclusively to Pascal Biderbost, Vice President of GBS Strategy & Enterprise Solutions, Smith & Nephew about how to utilise automation for GPO end-to-end transformation, to help you unlock value through process, intelligence and customer centricity. 

Read more and discover: 

• Where automation can be utilised
• What automation platforms have proved the most successful
• What balance between manual and automated input is the most successful

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