The success of shared services and GBS depends heavily on the quality and diversity of the people. But key challenges lie in attracting and retaining top talent, developing skills and capabilities, fostering a sense of purpose and inclusivity, and promoting diversity at all levels. Shared services and GBS leaders now need to prioritise DE&I and their people, ensuring employees feel valued and empowered to contribute to the organisation’s goals, and create an inclusive work environment that fosters innovation and drives success. 

Ahead of the Shared Services & Outsourcing Week Europe Autumn 2023, we spoke exclusively to Maria Saggese, Global and EMEIA GBS Lead Partner, EY, about how businesses can help define their purpose through work and the outcomes when they do, how companies are integrating and prioritising DE&I in their GBS agendas, best practices to rethink or reframe service delivery models and the roadmap for the future of GBS. 

Read more and discover: 

• How businesses can define their purpose through work and the outcomes of this 
• How companies are integrating and prioritising DE&I in their GBS agendas 
• Best practices to rethink and reframe service delivery models 
• The roadmap for the future of GBS 

Download the full interview here >>>