The success of shared services and GBS depends heavily on the quality and diversity of the people. But key challenges lie in attracting and retaining top talent, developing skills and capabilities, fostering a sense of purpose and inclusivity, and promoting diversity at all levels. Shared services and GBS leaders now need to prioritise DE&I and their people, ensuring employees feel valued and empowered to contribute to the organisation’s goals, and create an inclusive work environment that fosters innovation and drives success. 

Ahead of the Shared Services & Outsourcing Week Europe Autumn 2023, we spoke exclusively to Vanessa Gleason, Head of Strategy, Process Excellence and Innovation, Takeda, about the key drivers for people and purpose, the changes they are experiencing in their organisation as a result, how they are developing diversity and inclusion as part of their GBS agenda, what the roadmap for the future of GBS looks like and best practices to achieve your strategic vision and people experience aspiration. 

Read more and discover: 

• The key drivers towards people and purpose, how these are being driven within Takeda, and the changes they are seeing as a result 
• How Takeda are developing diversity and inclusion as an integral part of their GBS agenda 
• The roadmap for the future of GBS 
• Best practices to achieve your strategic vision and people experience aspiration 

Download the full interview here >>>