In today's business world, shared services and GBS have become increasingly critical for modern enterprises. To stay ahead of the curve, they must constantly innovate. Unlocking new value levers through service innovation, intelligence, and experience can help shared services and GBS remain competitive and relevant in today's rapidly changing business climate. By adopting innovative approaches and leveraging new technologies, they can also improve service delivery quality, enhance customer experience, and generate new revenue streams. However, while unlocking new value levers offers significant benefits, organisations must carefully consider the challenges involved and develop a strategic approach to manage these obstacles effectively. 

Ahead of this year’s Shared Services and Outsourcing Week Europe Autumn 2023, this report showcases our global state-of-industry results and sheds light on how shared services & GBS are unlocking unconventional value levers through service innovation, intelligence and experience. This report will also provide you with the unique opportunity to explore how companies are redefining their GBS value proposition, the value-added activities companies are investing in this year and why, how much of a priority integrating value-added activities are for GBS transformation activities, the greatest challenges with integrating value-added activities and how to overcome these challenges, and priorities to drive future value-add for customers, to help you unlock value through process, intelligence & customer centricity. 

Read the report and discover: 

• How companies are redefining their GBS value proposition 
• The value-added activities companies are investing in this year and why 
• How much of a priority integrating value-added activities is for GBS transformation activities 
• The greatest challenges with integrating value-added activities for GBS transformation 
• How to overcome the greatest challenges and optimise your value-added activities for GBS transformation 
• Priorities to drive future value-add for customers 

Download the full report here! >>>